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Customer Success Stories

Real stories. Real impact.

Discover AI case studies for customer support that show real results, with higher productivity, reduced costs, and faster resolutions across industries.

ca.gov success story

Partnering with Auralis has helped us engage residents more effectively and deliver services faster. Routine requests are resolved instantly, giving our staff more time to focus on high-impact initiatives. Itโ€™s improved transparency, streamlined operations, and strengthened trust with the communities we serve across California.

author

Richard Nightley

PR Office, Govt. of Cal.

ca.gov

The Government of California serves millions of residents through a wide range of programs, services, and initiatives. Focused on equity, innovation, and sustainability, California leads in areas such as environmental policy, technology, public health, and economic development. With a commitment to transparency and public service, the state government works to strengthen communities, protect natural resources, and ensure opportunity for all Californians.

Headquarters

United States

Industry

Government and Utilities

Population served

40M+

CA.gov Logo
Popeyes
visma
bellicon
Truno
Matrix
Dalta Rapid
touchpoint
Sprint 365
Gaia
Traders Yard
Norwegian Cruise Line
Sweaty Ninjas
TSG
Mindli
bsxexpert

iOSXpert is Europeโ€™s leading Apple-centric solutions provider, supporting businesses worldwide in streamlining operations on Mac and iPhone. With expertise in CRM and ERP systems, the company delivers implementations, training, custom integrations, and business coaching. By combining deep Apple ecosystem knowledge with scalable business solutions, iOSXpert helps organizations improve productivity, accelerate onboarding, and unlock new growth opportunities.

Headquarters

Germany

Industry

ITSM

Businesses supported worldwide

8000+

germany

[We] implemented Auralis AI to manage 70% of support inquiries, providing 24/7 multilingual assistance. The AI system handled routine questions and directed complex issues to human agents, ensuring faster response times and improving overall efficiency.

Peter Rheingans

Head of Support

Latest Case Studies

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Global enterprise reduced MTTR by 55% and achieved 70% ticket deflection with AI-driven ITSM automation

Global enterprise reduced MTTR by 55% and achieved 70% ticket deflection with AI-driven ITSM automation

See how a multinational enterprise automated ITSM incidents, reduced backlogs, and improved SLA performance using AI agents....
How a digital bank reduced support costs 40% and halved onboarding time with compliant, high-touch service.

How a digital bank reduced support costs 40% and halved onboarding time with compliant, high-touch service.

See how a digital banking platform reduced support costs, automated compliance workflows, and accelerated onboarding while retaining more revenue....
Scaling Global Viewer Support With 72% Ticket Deflection and Lower Churn

Scaling Global Viewer Support With 72% Ticket Deflection and Lower Churn

Learn how a global subscription service reduced support costs, improved onboarding, and lowered churn rates with multilingual AI support....
A CHms company SlasheD Support Costs by 45% AND NOW Delivers 3x Faster Resolutions All with Full Visibility and Control

A CHms company SlasheD Support Costs by 45% AND NOW Delivers 3x Faster Resolutions All with Full Visibility and Control

Discover how a SaaS platform improved volunteer reliability, member engagement, and digital giving while cutting support costs 45% with AI...
denmark

Auralis has transformed support at Sprint365; cutting workload by over 40% and delivering faster, more consistent responses within Microsoft Teams. With smoother adoption, multilingual support, and quicker resolutions, itโ€™s become essential to delivering scalable, high-quality service.

Jakob Ingemann

Jakob Ingemann

Founder

sprint 365

Sprint365 is a Denmark-based provider of project and task management solutions built specifically for the Microsoft ecosystem. By integrating seamlessly with Microsoft 365 tools, Sprint365 helps organizations streamline execution, improve visibility, and collaborate more effectively. The platform empowers teams to reduce inefficiencies, accelerate adoption, and drive projects to completion with greater speed and precision.

Headquarters

Denmark

Industry

SaaS

Number of Active Users across M365

150,000+

Trusted by Industry Leaders

Top businesses trust us to elevate their customer support and optimize support operations.

poweroffice1

PowerOffice Go is a Scandinaviaโ€™s leading cloud-based ERP and accounting platform. It streamlines finance, payroll, invoicing, and project management into one intuitive solution, helping companies work smarter and more efficiently.

Headquarters

Bodo, Norway

Industry

Cloud ERP and SaaS

Number of Users

250,000+

testimonial-image

We chose to implement Auralis as an AI assistant for our support team after a thorough evaluation process of alternative solutions and suppliers.โ€จโ€จ

Our collaboration with Auralis has been very valuable, characterized by a consistently high level of professionalism and responsiveness.

terje

Terje Johansson

Product Director

The Auralis Difference

We donโ€™t just add AI โ€” we make it work for your business, securely and seamlessly. โ€จStarting from extraction and clean-up to ongoing optimization, we are with you every step of the way

End-to-End AI.
โ€จFully Done for You

We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance โ€” all managed by us, so you donโ€™t need a data science team.

Tailored.โ€จ
Not Templated

Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We donโ€™t take generic models and try to fit you in like most of the other solutions in the market.

Instant Integrations.โ€จOut of the Box

Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated wt=ith

LLM Agnostic.โ€จDeploy Anywhere

Seamlessly orchestrate public and open-source LLMs โ€” or bring your own โ€” and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.

Speed to Value.โ€จDays not Months

Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.

Enterprise-Grade Security

Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).

gdpr

GDPR

aicpca

SOC 2 Type II

iso

ISO 27001

HIPAA

Featured Resources

AI Agent buying Guide
White Paper

AI Agent buying Guide

Choosing the right AI bot can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.

Security

AI Risks in Customer Support Operations

Build vs Buy for Support AI
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Build vs Buy for Support AI

Choosing the right AI framework
Checklist

Choosing the right AI framework

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