A global subscription-based streaming platform offering a vast library of original series, documentaries, and wellness programming to millions of members worldwide. With a rapidly growing subscriber base and 190+ country reach, the platform needed to scale viewer support without sacrificing personalization or discovery.
Churches using our client’s ChMS tool faced:
To address these challenges, the platform deployed Auralis AI agents to automate high-volume subscriber queries, deliver multilingual care, and provide real-time guidance across devices and content categories.
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Connected Auralis AI with Zendesk, content management, and subscriber databases.
Streamlined recurring support like login, billing, and playback errors.
Launched multilingual AI chat across 10+ languages for international reach.
Escalated high-value or device-specific issues to live agents.
Optimized AI responses with feedback from live viewer interactions.
With Auralis AI, the organization scaled subscriber support globally, delivering faster responses, personalized assistance, and multilingual coverage without increasing operational costs.
With Auralis, subscriber support has become faster, smarter, and more consistent. Routine requests like billing and navigation are resolved instantly, freeing our team to focus on premium experiences. During peak hours, the drop in backlogs has been remarkable, and multilingual coverage has been a game-changer. Auralis is essential to scaling our platform without compromising quality.”
We don’t just implement AI — we make it work securely and seamlessly for your business. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated wt=ith
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI bot can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
