Auralis AI seamlessly integrates with Jira Service Desk to automate routine tasks, provide instant responses, and empower your support team with real-time intelligence.
Auralis Artificial Intelligence in 2 minutes
Intelligent automation for tickets and messaging that leverages the most extensive database of support intents.
Automatically classifies and categorizes incoming service desk tickets based on their intent, sentiment, and language.
Friendly nudges for improving your knowledge bases and documentation. Auralis scans every conversation and provides insights for your leadership teams.
AI suggested shared responses admins can create to help agents respond faster and more consistently.
Setting up and integrating Auralis takes a few minutes, these benefits last forever
Connect directly to a sales agent for follow ups
Answer in any language your customer needs help in
Have your sales team available round the clock, even on weekends
Better, faster responses create more customers
Reduce wait times while Increasing leads captured
Train your AI assistant on the fly and improve accuracy over time
Summarize all queries into actionable insights instantly
Offer next-best actions and real-time recommendations
Scale your business without scaling your sales team
| Auralis AI Assistant | Default Jira AI Integration | Generic Artificial Intelligence | |
|---|---|---|---|
|
Feature/Capability |
|
|
|
|
Self Train AI |
|
|
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
|
|
Multi-language Capabilities |
Supported |
Limited |
Limited |
|
CRM Integrations |
Seamless integration |
Seamless integration |
|
|
Insights from your CX data |
|
Not inherently |
|
|
MLOps |
Higly fine tuned modes |
General purpose |
|
|
Reinforcement Training |
|
|
|
|
Prompt Templating |
Advanced |
Limited |
|
|
Customization & Flexibility |
High |
Limited |
Limited |
|
Data Security & Compliance |
Enterprise-grade |
Enterprise-grade |
Limited |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Supported |
|
CRM Integrations |
Seamless integration |
|
Insights from your CX data |
|
|
MLOps |
Higly fine tuned modes |
|
Reinforcement Training |
|
|
Prompt Templating |
Advanced |
|
Customization & Flexibility |
High |
|
Data Security & Compliance |
Enterprise-grade |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
|
|
Insights from your CX data |
Not inherently |
|
MLOps |
General purpose |
|
Reinforcement Training |
|
|
Prompt Templating |
Limited |
|
Customization & Flexibility |
Limited |
|
Data Security & Compliance |
Not secure |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
Limited |
|
Insights from your CX data |
|
|
MLOps |
|
|
Reinforcement Training |
|
|
Prompt Templating |
|
|
Customization & Flexibility |
Limited |
|
Data Security & Compliance |
Limited |
Whether it’s videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating
with all major platforms. Any platform with an API can be integrated with Auralis Artificial Intelligence.
We have transformed customer support experiences for businesses around the world. Hear from companies that have transformed with Auralis Artificial Intelligence.
The AI-powered agent from Auralis has not only improved our customer experience but also reduced our operational costs by 40%. It’s a must-have for any customer-centric company. Our customers appreciate the faster service and we’ve seen that team efficiency has improved across the board.
reduction in operational costs
boost in first-contact resolution rate
VP, TouchPoint Software
With Auralis handling the bulk of our tickets, our team can now focus on more complex cases, leading to higher customer satisfaction and retention rates. I highly recommend Auralis to any growing company. We’ve seen a 30% reduction in workload for agents, which has boosted morale and decreased turnover.
reduction in ticket handling time
boost in first-response resolutions
CEO, Delta Rapid 3D
Since implementing Auralis, our first-response resolutions have skyrocketed. The bot is intuitive, learns quickly, and integrates seamlessly with our existing tools. We’ve reduced manual escalations by 45%, and the automation has allowed us to expand our service hours without additional staff
decrease in repetitive tickets
ROI in 3 months
Sprint365
Looking for details to help you decide?
Here are some frequently asked questions about our Jira AI Chatbot Integration.
Auralis AI integration enhances your Jira Service Desk with intelligent automation, smart routing, and AI-powered responses, improving efficiency and service quality.
Our AI automates routine tasks, provides instant responses, and offers intelligent suggestions, allowing your team to focus on complex issues and strategic activities.
No, our team handles the complete setup and integration process. We provide full training and ongoing support for your team.
We maintain enterprise-grade security with encryption, access controls, and compliance with major security standards including GDPR and SOC 2 Type II.
Disclaimer: “Jira” and “Jira Service Desk” are trademarks of Atlassian Corporation. Auralis is an independent integration partner using official Jira APIs.
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