Auralis AI seamlessly integrates with Salesforce to automate routine tasks, provide instant responses, and empower your support team with real-time intelligence.
Auralis Artificial Intelligence in 2 minutes
An intelligent AI assistant that handles customer queries across all channels with personalized, context-aware responses.
Our AI engine automatically categorizes and distributes incoming support tickets to the most qualified agents based on expertise and availability.
Real-time quality assurance system that analyzes every interaction to ensure consistent, high-quality support across all channels.
AI-powered response engine that learns from your best support interactions to provide agents with contextually relevant solutions.
Comprehensive analytics platform that transforms support data into actionable insights for continuous improvement.
Upto 35% increase in deal closure rates than regular manual approach.
Over 50% reduction in manual data entry saving time and reducing costs.
Instant feedback and actionable insights for better performance.
Upto 40% improvement in campaign performance
Optimize content automatically on the fly for better performance.
Personalized customer journey mapping
60% faster and cheaper ticket resolution helping resolve tickets like never before.
| Customised Auralis Salesforce AI Integration | Default Salesforce Artificial Intelligence | Generic Artificial Intelligence | |
|---|---|---|---|
|
Feature/Capability |
|
|
|
|
Self Train AI |
|
|
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
|
|
Multi-language Capabilities |
Supported |
Limited |
Limited |
|
CRM Integrations |
Seamless integration |
Seamless integration |
|
|
Insights from your CX data |
|
Not inherently |
|
|
MLOps |
Higly fine tuned modes |
General purpose |
|
|
Reinforcement Training |
|
|
|
|
Prompt Templating |
Advanced |
Limited |
|
|
Customization & Flexibility |
High |
Limited |
Limited |
|
Data Security & Compliance |
Enterprise-grade |
Enterprise-grade |
Limited |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Supported |
|
CRM Integrations |
Seamless integration |
|
Insights from your CX data |
|
|
MLOps |
Higly fine tuned modes |
|
Reinforcement Training |
|
|
Prompt Templating |
Advanced |
|
Customization & Flexibility |
High |
|
Data Security & Compliance |
Enterprise-grade |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
|
|
Insights from your CX data |
Not inherently |
|
MLOps |
General purpose |
|
Reinforcement Training |
|
|
Prompt Templating |
Limited |
|
Customization & Flexibility |
Limited |
|
Data Security & Compliance |
Not secure |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
Limited |
|
Insights from your CX data |
|
|
MLOps |
|
|
Reinforcement Training |
|
|
Prompt Templating |
|
|
Customization & Flexibility |
Limited |
|
Data Security & Compliance |
Limited |
Whether it’s videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating
with all major platforms. Any platform with an API can be integrated with Auralis Artificial Intelligence.
We have transformed customer support experiences for businesses around the world. Hear from companies that have transformed with Auralis Artificial Intelligence.
The AI-powered agent from Auralis has not only improved our customer experience but also reduced our operational costs by 40%. It’s a must-have for any customer-centric company. Our customers appreciate the faster service and we’ve seen that team efficiency has improved across the board.
reduction in operational costs
boost in first-contact resolution rate
VP, TouchPoint Software
With Auralis handling the bulk of our tickets, our team can now focus on more complex cases, leading to higher customer satisfaction and retention rates. I highly recommend Auralis to any growing company. We’ve seen a 30% reduction in workload for agents, which has boosted morale and decreased turnover.
reduction in ticket handling time
boost in first-response resolutions
CEO, Delta Rapid 3D
Since implementing Auralis, our first-response resolutions have skyrocketed. The bot is intuitive, learns quickly, and integrates seamlessly with our existing tools. We’ve reduced manual escalations by 45%, and the automation has allowed us to expand our service hours without additional staff
decrease in repetitive tickets
ROI in 3 months
Sprint365
Looking for details to help you decide?
Here are some frequently asked questions around our Salesforce AI Integration
Salesforce AI Integration refers to incorporating Auralis AI's capabilities into your Salesforce CRM platform. This integration enhances support performance by leveraging AI-powered insights and automation within your existing Salesforce workflow.
Integrating Auralis AI with Salesforce provides multiple benefits:
- Improved ticket routing and resolution
- Automated responses and customer engagement
- Real-time agent coaching and insights
- Enhanced customer interaction analysis
- Increased support productivity
- Better satisfaction rates
- 24/7 customer support capabilities
Integration is straightforward through our custom integration. Once installed, our team handles the setup, configuration, and training to align with your support processes.
Yes, Auralis can be customized to match your specific support processes, templates, and business requirements. You can configure the AI to align with your unique support methodology and customer engagement strategies.
No technical expertise is required. Our team handles the complete setup and integration process, ensuring a smooth transition for your support team.
Pricing is flexible and based on your organization's size and needs. Contact us or schedule a demo for a customized quote that fits your requirements.
Yes, Auralis AI works seamlessly with custom Salesforce configurations, including custom objects, fields, and workflows.
We provide comprehensive training and support, including:
- Initial team onboarding
- Ongoing technical support
- Regular optimization sessions
- Access to our knowledge base
- Dedicated customer success manager
Disclaimer: “Salesforce” and all associated logos, trademarks, and brand names are the property of Salesforce Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Salesforce. The integration provided by Auralis is independently developed and maintained to enhance your Salesforce’s functionality, utilizing your existing Salesforce subscription and official Salesforce APIs.
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