field Service Management
Auralis delivers AI field service automation that guides technicians step-by-step, reduces repeat visits, and improves customer satisfaction.
Field service teams struggle with missed appointments, inconsistent diagnostics, and rising costs of on-site visits. Static manuals and outdated scheduling tools fail to meet real-time demands, leaving technicians reactive instead of proactive and customers dissatisfied with the experience.
76% of field service leaders say improving first-time fix rates is their top priority
Each truck roll costs between $150 and $1,000 depending on industry, making repeat visits a massive expense
70% of frontline workers feel they don’t have enough real-time knowledge to solve customer issues on-site
57% of customers will switch providers after just one poor service experience
What if field technicians always had the right answers, issues were fixed before they happened, and every customer visit felt effortless? With AI in play, field service shifts from reactive break-fix to proactive, predictive care.
Deliver real-time guidance and troubleshooting steps directly in the field, ensuring technicians get it right the first time.
Surface relevant manuals, workflows, and past fixes instantly, so teams don’t waste time searching or guessing.
Use AI to forecast equipment issues, schedule preventive maintenance, and reduce costly repeat visits.
Auralis AI agents make this vision a reality, delivering faster, compliant, and more empathetic support at scale.
Customer expectations are higher than ever — and scaling great support has never been harder. Auralis gives you enterprise-grade AI agents that actually do the heavy lifting, so your customers get fast, consistent help and your team can focus on what matters most.
Other store owners love Auralis – here’s why
Delta Rapid 3D is a leading additive manufacturing solutions provider specializing in rapid prototyping, tooling, and low-volume production. Based in Europe, the company supports industries from automotive to healthcare with advanced 3D printing services that reduce turnaround times, lower costs, and accelerate innovation cycles.
Norway
Printing Services
100+
With Auralis, our support tickets dropped significantly. Customers now get instant answers on materials, file formats, and order status, while our engineers focus on complex design challenges. We’ve cut resolution times in half and improved client satisfaction across the board.”
Diana Hudgeson
Managing Director
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis
We don’t just implement AI — we make it work securely and seamlessly for your business. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI bot can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
Looking for details to help you decide?
Here's why Auralis help you start saving today!
Technicians get step-by-step procedures, parts checks, work-order updates, and preventive prompts at the job start. Evidence capture—photos and signatures—keeps records complete. The result is higher first-time-fix and fewer repeat visits.
Yes—assigned work, procedures, and forms cache securely on the device. Technicians complete tasks offline, and data syncs automatically when connectivity returns. Offline entries remain encrypted until successfully uploaded.
We integrate with common FSM/ERP and ticketing platforms via APIs and webhooks. Data flows back to your system of record so reporting stays centralized. Where a proprietary API exists, we use that vendor’s recommended pattern.
It surfaces known-error articles, historical device data, and parts availability before dispatch. On site, technicians get precise steps tailored to the asset and context. Post-job outcomes enrich knowledge so the next similar job is faster.
Yes—mandatory checklists, confirmations like lockout/tagout, and photo verification are built into the workflow. Progress gates prevent skipping critical steps. GPS or timestamp fields can be enabled when policy requires it.
Escalation packages the full context—logs, photos, device details—and routes it to a supervisor/SME. Experts respond with targeted guidance inside the same workflow. Resolution notes feed back into the knowledge base.
Dispatch remains in your FSM while Auralis enriches jobs with prerequisites, parts, and hazards. Priority can consider SLA, skill, and proximity signals. Live updates reflect immediately on the technician’s device.
Device-level encryption, MDM compatibility, and RBAC protect sensitive information. Immutable logs preserve evidence integrity for audits. You can apply stricter policies for regulated work.
Cloud, private VPC, and on-prem deployments are available. Data-residency and network allow-listing can be enforced per region. The platform remains LLM-agnostic across all models.
A pilot often starts in 2–4 weeks with one or two workflows. We expand by region or asset family once success thresholds are met. Each phase has clear acceptance criteria and rollback plans.
Dashboards track first-time-fix, MTTR, repeat visits, and SLA adherence against baselines. Parts usage and return visits reveal systemic gaps to address. You can export data to your BI tools for deeper analysis.
No—Auralis runs on standard mobile devices and modern browsers. MDM policies govern access, updates, and remote wipe if needed. Performance is optimized for low-bandwidth scenarios.
Changes follow a propose-review-approve flow with version history and rollback. Technicians always see the latest approved version in the field. Deprecated steps remain accessible for audit only.
Yes—workflows can check stock and suggest substitutions where permitted. This avoids unnecessary visits caused by missing parts. Inventory transactions are logged back to your system of record.
Technicians capture images and signatures within the job flow. Files are associated with the work order and stored with metadata for traceability. Compression and retry logic ensure reliable uploads.
Yes—procedures and prompts can be localized for different regions. You can maintain a single source of truth while delivering translated instructions. Governance ensures translations stay aligned with the master SOP.
These steps are flagged with additional confirmations and optional supervisor approval. Evidence fields can be made mandatory before progression. Alerts notify managers if a risk control fails.
Transactions are idempotent and support safe retry. The technician is guided to recover without duplicating actions. Errors and retries are fully logged for later review.
Yes—geofencing and time windows can be enforced where supported by your device and platform policies. Access rules are audited like any other control. Exceptions require documented approval.
We pre-load SOP updates, spares strategies, and training nudges ahead of the surge. Capacity and caching plans ensure the copilot remains responsive. Post-event reviews drive permanent improvements to procedures.
See what AI-powered field services can do for your team, with Auralis.
