AI-Powered CUSTOMER Service Management
With AI customer support automation, Auralis transforms how teams resolve tickets, reduce costs, and improve CSAT.
Support teams drown in rising ticket volumes while customers demand instant, seamless answers. Hiring and outsourcing can’t keep pace, and static FAQs fall flat. The gap between expectations and delivery grows wider every day, leaving both customers and agents frustrated.
Over half of your customers expect a customer service response within one hour, even on weekends
67% of your churn can be prevented if a customer's issue was resolved at first engagement
75% of your customers want you to offer them a fully self-service customer care option
The cost of acquiring a new customer compared to retaining an existing one is 5 to 25 times higher
What if tickets resolved themselves, agents focused only on high-value work, and every conversation turned into insights you could act on? With AI at the core, support moves from reactive firefighting to a proactive engine for loyalty and growth.
Give customers instant answers through intelligent self-service, reducing ticket volume while delivering round-the-clock convenience.
Equip your support team with AI copilots that suggest responses, surface knowledge, and cut handle times — so every agent delivers expert-level support.
Unlock real-time insights and automated quality audits across every interaction, giving CX leaders the visibility to improve performance and customer satisfaction at scale.
Auralis AI agents make this vision a reality, delivering faster, compliant, and more empathetic support at scale.
Customer expectations are higher than ever — and scaling great support has never been harder. Auralis gives you enterprise-grade AI agents that actually do the heavy lifting, so your customers get fast, consistent help and your team can focus on what matters most.
Customer support teams love Auralis. Find out why.
TouchPoint is a cloud-based Church Management Software that simplifies membership, events, giving, and community engagement. It streamlines administration and equips pastors, staff, and volunteers to build stronger connections and focus more on ministry.
Texas, United States
SaaS
400+
Auralis gave us the tools to engage our congregation in a way we never could before. Volunteer scheduling is smoother, members stay connected, and digital giving has grown significantly. Our staff now spends far less time on repetitive admin and more time focusing on ministry.
Morgan Mudge
Vice President
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis
We don’t just implement AI — we make it work securely and seamlessly for your business. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI bot can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
Looking for details to help you decide?
Here's why Auralis help you start saving today!
Auralis resolves routine queries like order status, returns/exchanges within policy, warranty lookups, shipping questions, product FAQs, and basic billing inquiries. It also handles appointment bookings and knowledge retrieval from your existing content. Out-of-policy or high-risk cases escalate to agents with full context for a smooth handoff.
We connect natively to leading helpdesks such as Zendesk, Freshdesk, Intercom, and Gorgias, and we integrate with commerce and back-office tools via APIs. JavaScript snippets enable on-site experiences, and middleware like Zapier accelerates custom flows. The platform supports 500+ integrations where an API is available.
We configure tone, style, and escalation thresholds per brand and per queue. Responses can cite policy snippets so customers see decisions tied to your rules. Sensitive actions require human approval based on limits you define.
Routine contacts get instant answers, and complex issues reach the right agents faster. This reduces wait times and stabilizes satisfaction scores. You’ll see pre-/post-metrics in dashboards to verify improvements.
You set limits by issue type, order state, and SKU, and define approval chains for exceptions. Auralis enforces these guardrails automatically and logs every action for audit. This keeps financial controls intact while speeding eligible resolutions.
Yes—run experiments by cohort, channel, product category, or intent family. Compare handle time, CSAT, containment rate, and revenue outcomes side by side. Data from these tests guides safe expansion.
Data is encrypted in transit and at rest, with SSO/MFA, RBAC, and immutable audit logs. PII redaction is available at intake and before storage. We align with ISO 27001, SOC 2 Type II, GDPR, and HIPAA-ready practices.
Yes—deploy in public cloud, private VPC, or on-prem to meet data-residency and vendor-risk requirements. Network allow-listing and customer-managed keys are supported patterns. You choose the architecture that best matches your controls.
Most teams start with a few high-volume intents and launch in days, not months. Weekly expansions add new workflows as quality gates are met. We provide runbooks and success checkpoints throughout.
Auralis has all the features of ChatGPT along with capabilities to access the internet, execute code and use other apps, access multiple finetuned AI models and access tools you already use everyday. Think of it as ChatGPT + AutoGPT + Powerful Custom Agents
Yes—Auralis detects and responds in multiple languages for both AI-handled and agent-assisted conversations. You can set regional tone and terminology to match local expectations. Governance rules apply consistently across language
We connect to your canonical knowledge sources and sync on a schedule or by webhook. Content changes propagate through review gates before going live. Drift monitoring alerts you when answers no longer match the source.
Yes—existing macros, snippets, and policy texts can be invoked or adapted by the AI. This preserves consistency while reducing manual effort. Usage is tracked so you can refine templates over time.
Customers stay in the same conversation thread while ownership changes behind the scenes. The agent receives a compact case brief with decisions already taken. Post-resolution, the case contributes to future automation safely.
Dashboards show volumes by intent, auto-resolution rate, time saved, CSAT trends, and policy-exception usage. You can drill into transcripts for QA and coaching. Exports and APIs feed your BI tools if needed.
Guardrails cap actions by value, product, geography, or customer segment. The system prompts for approval when thresholds are exceeded. All exceptions are tagged for review in governance meetings.
Yes—access is scoped by dataset, field, and action. Least-privilege and masking rules limit exposure to only what a workflow requires. Changes are captured in an access audit trail.
You can preload FAQ and policy variants for launches and holidays. Feature flags let you enable content and rules on a defined schedule. Performance is monitored so you can tune in real time.
We orchestrate different models per task—retrieval, classification, and generation—based on accuracy, cost, and compliance constraints. You may also bring your own model. This avoids lock-in and supports regional data strategies.
Quality review queues, policy change workflows, drift alerts, and quarterly business reviews are included. We agree on thresholds that must be met before expanding automation. This ensures performance stays reliable at scale.
See what AI-powered CX can do for your team, with Auralis.
