AI-Powered IT Service Management
With AI ITSM support from Auralis, organizations automate routine requests, improve SLA compliance, and cut downtime.
IT teams are stretched thin managing incident backlogs, repetitive Level 1 tickets, and complex system demands. Traditional methods like expanding headcount or offloading tasks to external vendors rarely scale effectively. The result is delayed resolutions, SLA breaches, and frustrated end users.
70% of IT leaders say the volume of service desk tickets has increased in the last two years, straining already thin resources
60% of IT budgets are consumed by “keep the lights on” activities rather than innovation
90% of organizations experience at least one major IT incident per year, with an average cost of $300,000 per hour of downtime
40% of IT time is spent on repetitive, low-value tasks that could be automated
What if the service desk ran itself, outages were prevented before they happened, and IT workflows just flowed? With AI at the core, IT evolves from reactive firefighting to proactive business enabler.
Routine requests—password resets, access issues, ticket triage—handled automatically. IT teams are freed to focus on the complex problems that truly matter.
Incidents predicted, anomalies flagged, and performance issues resolved before they ever disrupt employees or the business. IT moves from reactive response to proactive resilience.
Approvals, routing, and escalations streamlined by AI. SLA breaches shrink, resolutions accelerate, and service delivery feels effortless.
Auralis AI agents make this vision a reality, delivering faster, compliant, and more empathetic support at scale.
IT teams are overwhelmed with tickets and firefighting. Auralis applies AI agents to streamline service desks, predict outages, and keep IT focused on innovation.
See the results of data from 100+ pilots and deployments across industries.
Customer support teams love Auralis. Find out why.
Sprint365 is a Denmark-based provider of project and task management solutions built for Microsoft ecosystems. It streamlines collaboration, execution, and visibility across Teams and Microsoft 365, helping organizations manage projects faster, leaner, and with greater precision.
Denmark
ITSM
200+
Our IT team was drowning in tickets. 40% of their time went into low-value, repetitive fixes instead of innovation. With Auralis, we automated routine requests, accelerated incident resolution, and freed our IT staff to focus on critical projects. The difference was night and day.
Jakob Ingemann
Founder
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with and API can be integrated with Auralis
We don’t just add AI — we make it work for your business, securely and seamlessly. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated wt=ith
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI bot can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
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A resolved ticket is counted when the customer confirms the answer provided is satisfactory (hard resolution) or exits the conversation without requesting further assistance (soft resolution). Customers can confirm an answer is satisfactory by: “pressing the ‘Thanks – that helps’ quick reply, “entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc.”, and “rating the response 4 stars or more. Customers can request further assistance by: “’Pressing the Talk’ to a human quick reply, or “entering a response” that suggests their query is unresolved. This includes asking clarifying questions or asking to speak to human support.
Auralis AI leverages the multilingual capabilities of GPT, enabling it to comprehend and respond in various languages found across the internet. This means that even if your customer support content or data is primarily in English, Auralis AI can interact and provide assistance in the language your customers use. However, it’s important to note that querying in a language different from your primary content language might impact the effectiveness slightly. The AI is currently more adept at finding the most relevant context and responses in the language in which it has been predominantly trained. We’re continuously enhancing Auralis AI’s multilingual functionality to deliver more accurate and contextually relevant support across diverse languages. Customers can confirm an answer is satisfactory by: “pressing the ‘Thanks – that helps’ quick reply, “entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc.”, and “rating the response 4 stars or more. Customers can request further assistance by: “’Pressing the Talk’ to a human quick reply, or “entering a response” that suggests their query is unresolved. This includes asking clarifying questions or asking to speak to human support.
Absolutely! Auralis AI is designed to complement and support human agents by handling routine inquiries and filtering out complex issues that require human intervention and passing them off to humans. This collaboration ensures that support agents can focus on more challenging tasks, thereby improving efficiency and job satisfaction.
Auralis Zap improves customer service by using AI-powered customer service tools, such as AI chatbots and intelligent automation. These tools can handle a vast array of customer queries instantly, providing answers that customers expect with speed and accuracy, thus improving overall satisfaction.
Yes, Auralis AI prioritizes security and reliability. It employs state-of-the-art AES256 encryption encryption and security practices to safeguard all interactions and data. Continuous updates and monitoring also ensure that the system remains robust against evolving threats and challenges in the AI landscape. We generally don’t store PII unless you specifically upload it, or a user provides it in a question to your bots. We store queries and responses in our database to be able to provide and improve on the service. Queries and responses also pass through OpenAI and are subject to their privacy policy as well.
Auralis is uses multiple AI models in the background and chooses the best one depending on your request. We have custom agents for text generation, image generation, data visualization etc. We are constantly fine tuning models and tweaking them with reinforcement learning. This is how Auralis gets better over time and the more you use it.
Natural Language Processing (NLP) is at the core of Auralis. It enables the system to understand, interpret, and respond to customer queries in a natural, human-like manner. This capability ensures that interactions are smooth and intuitive, enhancing the customer experience significantly. We combine NLP with GPT to provide cutting edge customer support in natural languages.
Auralis can do everything that ChatGPT (by OpenAI) can do and a lot more. It internally routes requests to OpenAI when it feels the output will be the best there. It also can send requests to other AI engines and software like MidJourney, Charts, WolframAlpha etc. At the minimum you get the latest ChatGPT for a fraction of the price for your whole team with Auralis.
Auralis AI, using AI-powered chatbots and automated responses, is well-equipped to manage high volumes of customer questions simultaneously. This capacity ensures consistent customer support, even during peak times or unexpected surges, safeguarding the customer experience.
Auralis has all the features of ChatGPT along with capabilities to access the internet, execute code and use other apps, access multiple finetuned AI models and access tools you already use everyday. Think of it as ChatGPT + AutoGPT + Powerful Custom Agents
Auralis has all the features of ChatGPT along with capabilities to access the internet, execute code and use other apps, access multiple finetuned AI models and access tools you already use everyday. Think of it as ChatGPT + AutoGPT + Powerful Custom Agents
We’d love to hear more! Please feel free to reach out to us on this form click here. We listen to our users attentively to make sure we’re adding features that will be game changing for your team’s workflows.
You data is completly secure with Auralis, we use pseudo-randomizers internally as well as externally and we don’t store or use PII unless you specifically upload it, or a user provides it in a question to your Auralis. It’s safer for your data to use an AI service via Auralis as opposed to directly using that service in most cases.
See what AI-powered ITSM can do for your team, with Auralis.
