Headquartered in Germany, the client is Europe’s largest Apple-centric solutions provider, supporting over 8,000 businesses worldwide in streamlining operations on Mac and iPhone. They offer implementations, training, custom integrations, and business coaching, with expertise in CRM and ERP systems. As their customer base expanded, so did support volumes—driving the need for a more scalable and intelligent support infrastructure.
As they scaled, they faced these recurring challenges:
Auralis AI was deployed as both an internal knowledge assistant and an external client support agent, enabling:
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Aggregated guides, plugin manuals, onboarding docs, FAQs.
Rolled out AI for client portals and internal team dashboards.
Automated guided implementations using templated scripts.
AI continuously improved through client interactions and feedback.
Integrated upsell prompts based on client use cases and profile data.
Auralis helped the client scale smarter—not harder. Within 90 days, the firm slashed response times, accelerated implementations, lowered support costs, and unlocked new revenue through AI-powered upsell engagement. ROI was realized within the first quarter.
“Auralis transformed how we serve our clients. Support tickets now resolve in minutes, onboarding is much faster, and customers are discovering add-ons on their own. We’ve seen real revenue gains, happier teams, and more satisfied clients; scaling without sacrificing quality.”
We don’t just implement AI — we make it work securely and seamlessly for your business. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
