Case Study

A Danish Firm Transforms Microsoft Workflows—Faster, Leaner, Smarter with ai agents

A Danish Firm Transforms Microsoft Workflows—Faster, Leaner, Smarter with ai agents

A Danish Firm Transforms Microsoft Workflows—Faster, Leaner, Smarter with ai agents

The Client

A Denmark-based provider of project and task management solutions, built specifically for Microsoft ecosystems, empowers organizations to streamline execution, improve visibility, and collaborate more effectively. By integrating natively with Microsoft tools, their platform helps teams work smarter, reduce inefficiencies, and drive projects to completion with greater speed and precision.

Key Challenges

Our client faced project and task management support challenges, that only increased as their operations grew:

Our Solution

To manage growing support volume, Auralis AI was deployed across Teams, email, and in-app channels, enabling:

ROI-Driven Results in 90 Days

Tier 1 Tickets Resolved Automatically

-

Before Auralis

72%

After Auralis

Average Resolution Time of a Support Ticket

100 mins

Before Auralis

< 15 minutes

After Auralis

Languages Supported

4

Before Auralis

100+

After Auralis

Agent Productivity

25 tickets/day

Before Auralis

100+ tickets/day

After Auralis

The Process

Data Audit and Ingestion

Seamless ingestion of past tickets, SOPs, and documentation to build a context-rich knowledge base

Multilingual Support

Deployment of multilingual AI agents for 24/7 in-app support within Teams and other Microsoft applications

Smart routing

Intelligent routing to client’s support and success teams for complex queries

No-code setup

No-code automation via simple Microsoft-based configurations — live in under 30 days

The Results

With Auralis AI, the organization streamlined project management support, improved responsiveness, and scaled multilingual service delivery inside Microsoft ecosystems.

Client Testimonial

“Auralis has streamlined our support, cutting workload by over 40% and speeding up resolutions. It handles routine queries, escalates complex ones, and delivers fast, consistent help within Teams. We’ve seen smoother adoption, better multilingual support, and more time to focus on client success.”

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The Auralis Difference

We don’t just implement AI — we make it work securely and seamlessly for your business. 
Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way

End-to-End AI.

Fully Done for You

We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.

Tailored.

Not Templated

Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.

Instant Integrations.
Out of the Box

Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.

LLM Agnostic.
Deploy Anywhere

Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.

Speed to Value.

Days not Months

Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.

Enterprise-Grade Security

Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).

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GDPR

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SOC 2 Type II

iso

ISO 27001

HIPAA

White Paper

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