Case Study

A ChMS company Slashed Support Costs by 45% and Now Delivers 3x Faster Resolutions All with Full Visibility and Control

A CHms company SlasheD Support Costs by 45% AND NOW Delivers 3x Faster Resolutions All with Full Visibility and Control

A ChMS company Slashed Support Costs by 45% and Now Delivers 3x Faster Resolutions All with Full Visibility and Control

The Client

The client is a leading SaaS provider in the Church Management Software (ChMS) space, headquartered in Dallas, TX with team members across the U.S. Their modern, cloud-based platform helps ministries of all sizes manage membership, events, giving, and donor engagement. Serving as a central hub for pastors, administrators, and volunteers, the platform streamlines outreach, strengthens community connections, and supports day-to-day ministry operations.

Key Challenges

Churches using our client’s ChMS tool faced:

Our Solution

AI automation delivered transparency across support and engagement, while ensuring ministries retained oversight at every step.

ROI-Driven Results in 60 Days

Member Engagement (Event Participation)

48%

Before Auralis

72%

After Auralis

Volunteer Attendance Consistency

61%

Before Auralis

89%

After Auralis

Digital Giving Adoption

17%

Before Auralis

39%

After Auralis

Manual Admin Hours / Week

15 hours

Before Auralis

5 hours

After Auralis

Annual donation increase

-

Before Auralis

$11,000+

After Auralis

The Process

Contextual training

AI was embedded with our client’s unique ministry workflows for events, volunteers, and donations, ensuring accuracy and alignment with church practices.

Volunteer coordination engine

Scheduling became smarter with AI balancing workloads, reducing overlaps, and sending timely reminders to improve reliability.

Engagement automation

Personalized reminders and follow-ups kept members consistently active in services, groups, and events.

Donation intelligence

Engagement history powered targeted prompts for digital giving, helping increase adoption and overall contributions.

Adaptive improvement

Continuous learning from staff feedback and live interactions refined responses, ensuring transparency and cultural fit.

Round-the-clock assistance

Always-available support handled FAQs, sign-ups, and donation guidance while keeping staff in the loop with full visibility.

The Results

With Auralis AI, the organization strengthened member engagement, improved volunteer consistency, and simplified donation workflows while reducing administrative overhead.

Client Testimonial

“Auralis gave us the tools to engage our congregation in a way we never could before. Volunteers show up, members stay connected, and giving is easier than ever. Our staff finally has time to focus on ministry instead of admin.”

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