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AI for Insurance Support

AI for Insurance Support

Auralis provides AI insurance claims automation to help insurers handle policy updates, claims, and compliance faster.

AI insurance claims automation

Industry Context / Challenges

Insurance customers expect clear, fast, and empathetic supportโ€”especially during critical moments like claims or policy changes. Yet most insurers still rely on manual, agent-heavy processes. This leads to long wait times, backlogs, and inconsistent service. Support teams struggle with high ticket volumes, complex compliance requirements, and legacy systems that limit agility.

80% of insurance customers say claims experience is as important as product pricing

McKinsey

Manual processes add up to 40% in operational costs to claims and service

pwc

74% of insurance leaders cite poor digital experiences as a driver of churn

Deloitte

By 2027, AI will automate over 50% of insurance support tasks

gartner

What If / Solution with AI Agents

What if every customer queryโ€”policy changes, claim updates, coverage checksโ€”was resolved instantly, 24/7?

What if every support interaction was compliant by default, with AI monitoring for errors?

What if agents focused only on high-value, complex cases while AI handled the repetitive workload?

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Auralis AI agents make this vision a reality, delivering faster, compliant, and more empathetic support at scale.

Common Support Use Cases

Subheadiong text

Policy Queries

AI answers questions about coverage, benefits, and updates.

Claims Status

Provide real-time claim tracking and updates.

Ticket Triage & Routing

Direct customer issues to the right departments instantly.

Policy Queries

AI answers questions about coverage, benefits, and updates.

Ticket Triage & Routing

Duide agents with compliant, accurate responses.

Claims Status

Provide real-time claim tracking and updates.

Knowledge Management

Keep FAQs and documentation updated and surfaced.

Claims Status

Provide real-time claim tracking and updates.

Audit all support conversations for regulatory adherence.

Provide real-time claim tracking and updates.

Customer Testimonials

Other store owners love Auralis – hereโ€™s why

touchpoint
TouchPoint is a cloud-based Church Management Software that simplifies membership, events, giving, and community engagement. It streamlines administration and equips pastors, staff, and volunteers to build stronger connections and focus more on ministry.

Headquarters

United States

Industry

Saas

Number of Users

250,000+

testimonial-image

Auralis gave us the tools to engage our congregation in a way we never could before. Volunteer scheduling is smoother, members stay connected, and digital giving has grown significantly. Our staff now spends far less time on repetitive admin and more time focusing on ministry.

Morgan S

Morgan Mudge

Vice President

Impact & Stats with Auralis

Level 1 Tickets Auto-Resolved

0 %+

Eliminate repetitive policy and claims questions.

Faster Response Times

0 %

Instant resolutions
across channels.

Higher CSAT

0 %

Empathetic, always-on digital assistants.

Compliance QA

0 %

AI audits every conversation in real time.

Productivity Gains

0 x

Agents handle complex cases without backlogs.

Before & After:
The IT Support Transformation

Traditional Process

With AI Agents

Integrates with over 500+ tools that you already use

Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis

The Auralis Difference

We don’t just implement AI โ€” we make it work securely and seamlessly for your business. โ€จStarting from extraction and clean-up to ongoing optimization, we are with you every step of the way

End-to-End AI.
โ€จFully Done for You

We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance โ€” all managed by us, so you donโ€™t need a data science team.

Tailored.โ€จ
Not Templated

Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We donโ€™t take generic models and try to fit you in like most of the other solutions in the market.

Instant Integrations.โ€จOut of the Box

Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.

LLM Agnostic.
Deploy Anywhere

Seamlessly orchestrate public and open-source LLMs โ€” or bring your own โ€” and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.

Speed to Value.โ€จ
Days not Months

Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.

Enterprise-Grade Security

Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).

gdpr

GDPR

aicpca

SOC 2 Type II

iso

ISO 27001

HIPAA

Featured Resources

AI Agent buying Guide
White Paper

AI Agent buying Guide

Choosing the right AI bot can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.

Security

Risks in Customer Support

Build vs Buy for Support AI
One Pager

Build vs Buy

Choosing the right AI framework
Checklist

Choosing the right AI framework

FAQ

Looking for details to help you decide?
Here's why Auralis help you start saving today!

What types of insurance queries can Auralis handle?

Auralis automates routine policy queries, claim status updates, premium checks, and payment confirmations across channels. Simple cases are resolved instantly, while complex or sensitive issues are escalated to agents with full context. This reduces wait times and ensures policyholders always get accurate, consistent answers.

Yes. Auralis connects to existing claims platforms, CRMs, and policy systems via APIs, so no rip-and-replace is required. It pulls live data to provide accurate answers without manual lookups. This allows insurers to see ROI quickly while keeping their current infrastructure.

All customer interactions are monitored in real time for compliance with insurance rules and internal policies. Every case is logged with full audit trails, replacing random sampling with 100% coverage. This makes inspections easier and helps reduce regulatory risk.

Yes. AI handles routine requests, but customers can escalate to a human agent at any point. Handover is seamless, with full interaction history passed on so customers donโ€™t need to repeat themselves.

By removing backlogs and delays, customers receive instant, accurate answers for simple requests. Agents have more time to resolve complicated cases with care and attention. This balance improves CSAT scores, retention, and overall trust.

Auralis complies with SOC 2 Type II, ISO 27001, and GDPR standards. Data is encrypted in transit and at rest, and is never used to train external AI models. Insurers retain full control of their information with audit logs and strict data governance.

Ready to Rethink Insurance Support?

See what AI-powered support can do for your team with Auralis.