How does Auralis AI improve customer satisfaction?

By offering round-the-clock support, delivering instant responses, and ensuring accurate answers, Auralis AI significantly boosts customer satisfaction while lowering operational costs.

What industries can benefit from Auralis AI's in-app messaging feature?

Auralis.AI targets a wide range of industries, with a particular focus on customer-centric sectors such as retail, e-commerce, financial services, telecommunications, healthcare, and SaaS companies. It is primarily for established companies that have a high volume of repetitive queries. Companies that have high customer support costs, high employee churn, and people related inefficiencies in handling customer inquiries. Companies that have limited customer support hours and language barriers in customer service. Companies who have difficulty in scaling customer support with business growth.

How does Auralis AI’s Neural Navigator help improve customer interactions?

Auralis AI’s Neural Navigator allows customers and agents to engage interactively with your product, enhancing the support experience through an AI-driven support center. It also lets admins quality check and train the AI wherever it's needed.

Can Auralis AI integrate with my existing systems and helpdesk software?

Yes, Auralis AI seamlessly integrates with any helpdesk software and modern systems, ensuring smooth support operations without overhauling your current infrastructure. Auralis integrates with over 150+ systems out of the box and can talk to any system that supports an API.

How does Auralis AI enhance agent productivity?

Auralis AI provides features like helpdesk agent assist, suggesting drafts, creating tickets, and providing real-time recommendations, allowing agents to focus on more complex tasks.

What is the benefit of Auralis AI's live chat assist?

Auralis AI’s live chat assist provides 24/7 customer support on your website, ensuring customers always have access to information and solutions, reducing the need for human support.

How does Auralis AI identify and prioritize customer issues?

Auralis AI uses sentiment and intent analysis to prioritize tickets based on urgency, ensuring that critical issues are handled promptly, and improving overall service efficiency.

Can Auralis AI support customers in multiple languages?

Yes, Auralis AI offers multi-lingual support, allowing businesses to serve customers globally, regardless of their preferred language. Auralis AI supports over 100 languages, ensuring that your customers can receive assistance in their preferred language, no matter where they are.

How does Auralis AI reduce support handling time?

Auralis AI automates responses for routine queries, reduces the number of escalations, and speeds up resolution times, which in turn decreases the overall handling time per ticket.

What kind of real-time insights does Auralis AI provide?

Auralis AI’s Insights Dashboard delivers real-time analytics on customer interactions, helping businesses identify trends, improve service, and make data-driven decisions.

How does Auralis AI ensure accurate and up-to-date answers?

Auralis AI constantly ingests and syncs your knowledge base, documents, and other content sources, ensuring that customers receive the most accurate and current information. It also has inbuilt data pipelines that keep your information in sync with the changing needs of your business.

Can Auralis AI handle complex support issues?

Yes, Auralis AI can autonomously resolve complex issues across multiple channels and seamlessly hand off cases to human agents when necessary, providing a flexible and adaptive solution. It can also get information from 3rd party systems and execute workflows on behalf of your team

How quickly can Auralis AI be set up and integrated?

Auralis AI is designed to integrate quickly with your existing systems and helpdesk software, allowing you to start benefiting from AI-driven customer support within a couple of weeks.

What are the benefits of using Auralis AI for my support team?

Auralis AI increases agent productivity by handling routine inquiries, freeing up agents to focus on more complex tasks, while also reducing handling time and improving case deflections.

How does Auralis AI help reduce support costs?

By automating repetitive tasks, reducing the number of tickets needing human intervention, and lowering the cost per ticket, Auralis AI helps businesses scale without increasing support costs. Typically about 30% - 50% of your tickets get handled by AI instantly and that translates to an ROI of 3 - 5x depending on your industry and business use case. Also, every member of your team can see a 10h - 15h efficiency gain per week with our internal automations.

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Advanced and Customisable AI for Healthcare

as seen on

Uses existing data and seamlessly integrates with your existing tools.

Whether it’s EHR systems, patient portals, telehealth platforms, or support tools, Auralis enhances your workflow by
integrating with all major healthcare systems. Any platform with an API can be seamlessly connected to Auralis.

See Auralis in Action for HealthTech Teams

Watch this quick 1-minute video to see how Auralis AI Agent Assist helps healthcare organizations streamline support, reduce response times, and deliver better patient experiences—without increasing staff load.

Success Stories

We’ve helped healthcare organizations improve patient and provider support experiences. Hear from the medical device and healthcare companies that have enhanced their support operations with Auralis.

The AI-powered agent from Auralis has not only improved our customer experience but also reduced our operational costs by 40%. It’s a must-have for any customer-centric company. Our customers appreciate the faster service and we’ve seen that team efficiency has improved across the board.

38%

reduction in operational costs

55%

boost in first-contact resolution rate

Save up to 10 hours per week per agent with Auralis Agent
Assist – effortlessly integrated into Zendesk to enhance
your team's efficiency by:

Smart Reply Drafting

Auralis AI crafts context-aware responses to patients
queries by analyzing previous interactions, knowledge
base articles, macros, and ticket history—helping
agents respond faster with clinically appropriate and
empathetic messaging.

EHR & CRM Sync +
Summarization

Automatically updates EHR/CRM platforms with
conversation summaries—ensuring that patient
records, treatment notes, or insurance communication
are accurately reflected without manual entry.

AI-Powered Ticket
Triage & Resolution

Auralis AI crafts context-aware responses to patient
queries by analyzing previous interactions, knowledge
base articles, macros, and ticket history—helping
agents respond faster with clinically appropriate and
empathetic messaging.

Turn Agent Expertise into Shared
Knowledge

You can instantly train Auralis using your current ticket
history— your best agents can fine-tune the AI with
just one click.

Plus, a knowledge base article is automatically created
from the training, so the entire care team benefits from
shared knowledge.

The Auralis Advantage

Instant Benefits

Setting up and integrating Auralis is quick and easy, these benefits and the ROI last forever

Increased customer satisfaction

Better, faster responses create happier customers

Amplify agent performance

Offer next-best actions and real-time recommendations

Quality all the way

Ensure responses from your team and AI are of high qualiity

Unfair scaling advantage

Scale your business without scaling your support team

Decreased handle time

Reduce wait times while Increasing case deflections

24/7 support

Have agents available round the clock, even on weekends

Convert queries to insights

Summarize all queries into actionable insights instantly

Multi lingual

Answer in any language your customer needs help in

Agent Handoff

Connect directly to a human for complex issues

Real Results in Healthcare

We have transformed customer support experiences for businesses around the world.
Hear from the companies that have transformed their support with Auralis.

With Auralis, our support staff now resolves patient
inquiries and follow-up questions 70% faster—without
compromising security or empathy.

Built for Healthcare Privacy & Compliance

At Auralis AI, patient data protection is paramount. Our systems adhere to strict security protocols and comply with HIPAA and other healthcare regulations. Your trust means everything to us—and we safeguard it with every interaction.

Transform Your Patient Support Experience

See how Auralis AI Agent Assist can modernize your support operations, reduce
burnout, and deliver better outcomes for both staff and patients.

Customer Support

ITSM

Field Support

ERP Support

E-commerce

Customer support platforms

Channels

Advanced and Customisable AI for Healthcare

as seen on

as seen on

Uses existing data and seamlessly integrates with your existing tools.

See Auralis in Action for HealthTech Teams

Success Stories

38%

55%

Morgan S.

Save up to 10 hours per week per agent with Auralis Agent Assist – effortlessly integrated into Zendesk to enhance your team's efficiency by:

Smart Reply Drafting

EHR & CRM Sync + Summarization

AI-Powered Ticket Triage & Resolution

Turn Agent Expertise into Shared Knowledge

The Auralis Advantage ​

Instant Benefits

Increased customer satisfaction

Amplify agent performance

Quality all the way

Unfair scaling advantage

Decreased handle time

24/7 support

Convert queries to insights

Multi lingual

Agent Handoff

Real Results in Healthcare

With Auralis, our support staff now resolves patient inquiries and follow-up questions 70% faster—without compromising security or empathy. ​

Built for Healthcare Privacy & Compliance

GDPR

SOC 2 Type II

ISO 27001

HIPAA

Transform Your Patient Support Experience​

Resources​

USA

Norway

Save up to 10 hours per week per agent with Auralis Agent
Assist – effortlessly integrated into Zendesk to enhance
your team's efficiency by:

EHR & CRM Sync +
Summarization

AI-Powered Ticket
Triage & Resolution

Turn Agent Expertise into Shared
Knowledge

The Auralis Advantage

With Auralis, our support staff now resolves patient
inquiries and follow-up questions 70% faster—without
compromising security or empathy.

Transform Your Patient Support Experience

Resources