field Service Management
Auralis delivers AI field service automation that guides technicians step-by-step, reduces repeat visits, and improves customer satisfaction.
Field service teams struggle with missed appointments, inconsistent diagnostics, and rising costs of on-site visits. Static manuals and outdated scheduling tools fail to meet real-time demands, leaving technicians reactive instead of proactive and customers dissatisfied with the experience.
76% of field service leaders say improving first-time fix rates is their top priority
Each truck roll costs between $150 and $1,000 depending on industry, making repeat visits a massive expense
70% of frontline workers feel they don’t have enough real-time knowledge to solve customer issues on-site
57% of customers will switch providers after just one poor service experience
What if field technicians always had the right answers, issues were fixed before they happened, and every customer visit felt effortless? With AI in play, field service shifts from reactive break-fix to proactive, predictive care.
Deliver real-time guidance and troubleshooting steps directly in the field, ensuring technicians get it right the first time.
Surface relevant manuals, workflows, and past fixes instantly, so teams don’t waste time searching or guessing.
Use AI to forecast equipment issues, schedule preventive maintenance, and reduce costly repeat visits.
Auralis AI agents make this vision a reality, delivering faster, compliant, and more empathetic support at scale.
Customer expectations are higher than ever — and scaling great support has never been harder. Auralis gives you enterprise-grade AI agents that actually do the heavy lifting, so your customers get fast, consistent help and your team can focus on what matters most.
Other store owners love Auralis – here’s why
Delta Rapid 3D is a leading additive manufacturing solutions provider specializing in rapid prototyping, tooling, and low-volume production. Based in Europe, the company supports industries from automotive to healthcare with advanced 3D printing services that reduce turnaround times, lower costs, and accelerate innovation cycles.
Norway
Printing Services
100+
With Auralis, our support tickets dropped significantly. Customers now get instant answers on materials, file formats, and order status, while our engineers focus on complex design challenges. We’ve cut resolution times in half and improved client satisfaction across the board.”
Diana Hudgeson
Managing Director
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis
We don’t just implement AI — we make it work securely and seamlessly for your business. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated wt=ith
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI bot can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
Looking for details to help you decide?
Here's why Auralis help you start saving today!
Auralis AI leverages the multilingual capabilities of GPT, enabling it to comprehend and respond in various languages found across the internet. This means that even if your customer support content or data is primarily in English, Auralis AI can interact and provide assistance in the language your customers use. However, it’s important to note that querying in a language different from your primary content language might impact the effectiveness slightly. The AI is currently more adept at finding the most relevant context and responses in the language in which it has been predominantly trained. We’re continuously enhancing Auralis AI’s multilingual functionality to deliver more accurate and contextually relevant support across diverse languages.
Absolutely! Auralis AI is designed to complement and support human agents by handling routine inquiries and filtering out complex issues that require human intervention and passing them off to humans. This collaboration ensures that support agents can focus on more challenging tasks, thereby improving efficiency and job satisfaction.
Auralis Zap improves customer service by using AI-powered customer service tools, such as AI chatbots and intelligent automation. These tools can handle a vast array of customer queries instantly, providing answers that customers expect with speed and accuracy, thus improving overall satisfaction.
Yes, Auralis AI prioritizes security and reliability. It employs state-of-the-art AES256 encryption and security practices to safeguard all interactions and data. Continuous updates and monitoring also ensure that the system remains robust against evolving threats and challenges in the AI landscape. We generally don’t store PII unless you specifically upload it, or a user provides it in a question to your bots. We store queries and responses in our database to be able to provide and improve on the service. Queries and responses also pass through OpenAI and are subject to their privacy policy as well.
Auralis is uses multiple AI models in the background and chooses the best one depending on your request. We have custom agents for text generation, image generation, data visualization etc. We are constantly fine tuning models and tweaking them with reinforcement learning. This is how Auralis gets better over time and the more you use it.
Natural Language Processing (NLP) is at the core of Auralis. It enables the system to understand, interpret, and respond to customer queries in a natural, human-like manner. This capability ensures that interactions are smooth and intuitive, enhancing the customer experience significantly. We combine NLP with GPT to provide cutting edge customer support in natural languages.
Auralis can do everything that ChatGPT (by OpenAI) can do and a lot more. It internally routes requests to OpenAI when it feels the output will be the best there. It also can send requests to other AI engines and software like MidJourney, Charts, WolframAlpha etc. At the minimum you get the latest ChatGPT for a fraction of the price for your whole team with Auralis.
Auralis AI, using AI-powered chatbots and automated responses, is well-equipped to manage high volumes of customer questions simultaneously. This capacity ensures consistent customer support, even during peak times or unexpected surges, safeguarding the customer experience.
Auralis has all the features of ChatGPT along with capabilities to access the internet, execute code and use other apps, access multiple finetuned AI models and access tools you already use everyday. Think of it as ChatGPT + AutoGPT + Powerful Custom Agents
Auralis has all the features of ChatGPT along with capabilities to access the internet, execute code and use other apps, access multiple finetuned AI models and access tools you already use everyday. Think of it as ChatGPT + AutoGPT + Powerful Custom Agents
We’d love to hear more! Please feel free to reach out to us on this form click here. We listen to our users attentively to make sure we’re adding features that will be game changing for your team’s workflows.
You data is completly secure with Auralis, we use pseudo-randomizers internally as well as externally and we don’t store or use PII unless you specifically upload it, or a user provides it in a question to your Auralis. It’s safer for your data to use an AI service via Auralis as opposed to directly using that service in most cases.
See what AI-powered field services can do for your team, with Auralis.
