To address these challenges, Auralis AI was deployed as an intelligent service desk layer, automating incident triage, L1 resolution, and contextual knowledge delivery across multiple channels.
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Identified high-volume incident categories (password resets, access, collaboration tools, endpoint troubleshooting).
Tuned on ITSM ontologies—incidents, changes, requests, SLAs.
Set up triggers for provisioning, VPN unlocks, password flows, and patch notifications.
Connected with ServiceNow and collaboration tools (Teams/Slack).
Feedback loop ensured AI accuracy grew to >92% intent resolution.
Complex cases escalated with enriched logs, saving L2/L3 teams 30% investigation time.
With Auralis AI, the client transformed its IT service desk into a proactive, high-performing operation that delivered faster resolutions and greater employee satisfaction.
“With Auralis, our IT service desk scaled effortlessly. Routine tickets are resolved instantly, MTTR is cut by half, and employees finally get consistent support across chat, email, and portals. Our L2 teams are free to focus on complex issues, while SLAs are consistently met. Auralis has transformed IT support from reactive firefighting to proactive service delivery”
We don’t just implement AI — we make it work securely and seamlessly for your business. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI bot can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
