Your customers deserve better. Transform your customer support with our powerful AI platform that combines advanced machine learning with human-like understanding.
Here is how Auralis AI is different from Forethought
| Auralis AI Assistant | Yellow AI | ||
|---|---|---|---|
|
Feature/Capability |
|
|
|
|
Self Train AI |
|
|
|
|
MLOps |
Highly Fine-tuned models |
|
|
|
Reinforcement Training |
|
|
|
|
Multiple LLM choices |
|
|
|
|
Custom Data Sources (Website, Videos, Past Tickets, documents etc.) |
|
|
|
|
Multi-model data indexing |
|
|
|
|
Insights from CX Data |
|
|
|
|
Prompt Templating |
Advanced |
|
|
|
Customization & Flexibility |
High |
High |
|
|
Data Security & Compliance |
Enterprise-grade |
Enterprise-grade |
|
|
Ready to use templates |
|
|
|
|
Access Control Management |
|
|
|
|
Custom Support IDP |
|
|
|
|
CRM Integrations |
|
|
|
|
Multi-language Capabilities |
|
Limited |
|
|
Multi-channel Support |
|
|
|
|
Analytics and Reporting |
|
|
|
|
Real-time notifications |
|
|
|
|
Agent Produtivity |
10x increase in agent productivity |
Boosts agent productivity by 20% |
|
|
High Speed Responses |
|
|
|
|
Advanced RAG/GRAG |
|
|
|
|
Ticket Creation |
|
|
|
|
Agent Hand-off |
|
|
|
|
Lead Capture |
|
|
|
|
Team Collaboration |
|
|
|
|
Scalability |
|
|
The AI-powered agent from Auralis has not only improved our customer experience but also reduced our operational costs by 40%. It’s a must-have for any customer-centric company. Our customers appreciate the faster service and we’ve seen that team efficiency has improved across the board.
reduction in operational costs
boost in first-contact resolution rate
VP, TouchPoint Software
With Auralis handling the bulk of our tickets, our team can now focus on more complex cases, leading to higher customer satisfaction and retention rates. I highly recommend Auralis to any growing company. We’ve seen a 30% reduction in workload for agents, which has boosted morale and decreased turnover.
reduction in ticket handling time
boost in first-response resolutions
CEO, Delta Rapid 3D
Since implementing Auralis, our first-response resolutions have skyrocketed. The bot is intuitive, learns quickly, and integrates seamlessly with our existing tools. We’ve reduced manual escalations by 45%, and the automation has allowed us to expand our service hours without additional staff
decrease in repetitive tickets
ROI in 3 months
Sprint365
Our conversational AI handles 70% of customer inquiries and resolves them before they become support tickets.
Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency.
Autonomous on-demand information and ticket resolution across multiple channels.
