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The Agent Assist from Auralis has significantly improved our patient support experience while cutting operational costs by 40%. It’s become an essential part of our service operations. Our clinical teams are more efficient, and providers and patients alike appreciate the faster, more consistent support.
reduction in operational costs
boost in first-contact resolution rate
The Agent Assist from Auralis has significantly improved our patient support experience while cutting operational costs by 40%. It’s become an essential part of our service operations. Our clinical teams are more efficient, and providers and patients alike appreciate the faster, more consistent support.
reduction in ticket handling time
boost in first-response resolutions
The Agent Assist from Auralis has significantly improved our patient support experience while cutting operational costs by 40%. It’s become an essential part of our service operations. Our clinical teams are more efficient, and providers and patients alike appreciate the faster, more consistent support.
decrease in repetitive tickets
ROI in 3 months
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Molde, Norway
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