# Auralis AI

> Auralis AI builds advanced AI agents for customer support teams. We deploy voice and chat agents that resolve tickets, deflect volume, and integrate with the helpdesks your team already uses (Zendesk, Freshdesk, Intercom, Salesforce, ServiceNow, and more).

## Platform
- [Homepage](https://auralis.ai/): Overview of Auralis AI customer support agents
- [Helpdesk Assist](https://auralis.ai/platform/helpdesk-assist/): Agentic assist layer for live support teams
- [Pricing](https://auralis.ai/pricing/): Pricing plans and enterprise options

## Integrations
- [Zendesk AI Chatbot](https://auralis.ai/integrations/zendesk-ai-chatbot/): Zendesk integration
- [Freshdesk Integration](https://auralis.ai/integrations/freshdesk-integration/): Freshdesk integration
- [Intercom Integration](https://auralis.ai/integrations/intercom-integration/): Intercom integration
- [Salesforce AI Integration](https://auralis.ai/integrations/salesforce-ai-integration/): Salesforce Service Cloud integration
- [Pipedrive Integration](https://auralis.ai/integrations/pipedrive-integration/): Pipedrive integration
- [Jira Service Desk AI Assistant](https://auralis.ai/integrations/jira-service-desk-ai-assistant/): Jira Service Desk integration
- [Gorgias Integration](https://auralis.ai/integrations/gorgias-integration/): Gorgias integration
- [Kayako Integration](https://auralis.ai/integrations/kayako-integration/): Kayako integration
- [ServiceNow AI Agents](https://auralis.ai/integrations/servicenow-ai-agents/): ServiceNow integration
- [ManageEngine ServiceDesk Plus](https://auralis.ai/integrations/manageengine-servicedesk-plus/): ManageEngine integration
- [Zoho Integration](https://auralis.ai/integrations/zoho-integration/): Zoho Desk integration

## Resources
- [Risks of Insecure AI Customer Support](https://auralis.ai/risks-of-insecure-ai-customer-support/): Security risks of insecure AI in support
- [Build vs Buy AI Agents](https://auralis.ai/build-vs-buy-ai-agents/): When to build vs buy AI agents
- [AI Agent Checklist](https://auralis.ai/ai-agent-checklist/): Framework checklist for evaluating AI agents
- [Security & Data Protection](https://auralis.ai/security-data-protection/): Security posture, SOC 2, data handling

## Recent Pages
- [Meet the Auralis AI Team – The Talent Behind Every Project](https://auralis.ai/team-auralis-ai/): OUR TEAM The talent behind every project Discover the talent fueling every project, crafting unforgettable experiences with passion and expe
- [Conversational AI](https://auralis.ai/glossary/conversational-ai/): Conversational AI uses natural language across voice, chat, and messaging — from chatbots to autonomous AI agents.
- [Agentic AI](https://auralis.ai/glossary/agentic-ai/): Agentic AI is software that pursues multi-step goals autonomously — planning, acting, and adapting through tools and APIs.
- [Omnichannel support](https://auralis.ai/glossary/omnichannel-support/): Omnichannel support delivers unified customer experience across channels with shared context. Foundation for AI customer service.
- [Voice AI](https://auralis.ai/glossary/voice-ai/): Voice AI applies AI to spoken-language interfaces — voice agents, IVR replacement, contact-center automation. Sub-second latency.
- [Multi-agent system](https://auralis.ai/glossary/multi-agent-system/): A multi-agent system orchestrates several specialized AI agents to collaborate on complex tasks. Boosts reliability.
- [ITSM (IT Service Management)](https://auralis.ai/glossary/itsm/): ITSM runs IT operations as a service to the business — incidents, changes, problems, assets. ServiceNow-led category.
- [Service desk](https://auralis.ai/glossary/service-desk/): A service desk is internal IT support — function and software. AI cuts operational cost 25-40%.
- [Helpdesk software](https://auralis.ai/glossary/helpdesk-software/): Helpdesk software handles customer tickets across channels. $15-$200/agent/month; AI usually a paid add-on.
- [Knowledge management system](https://auralis.ai/glossary/knowledge-management-system/): A knowledge management system combines platform with operating loop — detection, drafting, review, deployment of KB content.
- [Knowledge base](https://auralis.ai/glossary/knowledge-base/): A knowledge base is the article repository behind self-service and AI resolution. 80% of traditional KBs are out of date.
- [First Contact Resolution (FCR)](https://auralis.ai/glossary/first-contact-resolution/): FCR is the share of tickets resolved in one interaction. Tightly correlates with CSAT and retention.
- [CSAT (Customer Satisfaction Score)](https://auralis.ai/glossary/csat/): CSAT is the post-interaction satisfaction score. AI-handled tickets average 4.10/5 vs human 4.30/5. Hybrid narrows to 0.05.
- [First Response Time (FRT)](https://auralis.ai/glossary/frt/): FRT is the time from ticket submission to first meaningful response. Outcome-contracted: ~35% faster (range 30-40%).
- [Average Handle Time (AHT)](https://auralis.ai/glossary/aht/): AHT is the average minutes an agent spends per ticket. Outcome-contracted deployments target ~30% reduction blended.
- [Deflection rate](https://auralis.ai/glossary/deflection-rate/): Deflection rate is the % of tickets closed without an agent. Zendesk median: 41.2%. Vendor-claim gap: 30-40 points.
- [Ticket deflection](https://auralis.ai/glossary/ticket-deflection/): Ticket deflection is the share of issues resolved without an agent. Zendesk's enterprise median: 41.2%. Top quartile: 58.7%.
- [Self-service support](https://auralis.ai/glossary/self-service-support/): Self-service support lets customers resolve their own issues through documentation, AI agents, and community. Cuts volume 23%.
- [Prompt engineering](https://auralis.ai/glossary/prompt-engineering/): Prompt engineering designs LLM inputs to elicit reliable outputs. Embedded in production AI engineering, not a standalone role.
- [Natural Language Understanding (NLU)](https://auralis.ai/glossary/nlu/): NLU parses meaning from natural-language input — intents, entities, sentiment. The layer between language and automation.

## Optional
- [Cookie Policy](https://auralis.ai/cookie-policy/)
- [Privacy Policy](https://auralis.ai/privacy-policy/)