# Auralis AI — Full Content Generated: 2026-06-01 Source: https://auralis.ai --- ## Home URL: https://auralis.ai/ AI Customer Support Automation Platform Customized AI for Support and Service Teams. Deployed in days. Our AI Agents automate up to 60% of your processes. Instantly, consistently and round the clock. We empower each member of your team to be 5x more productive and drive cost savings. Experience dramatic improvements in employee and customer satisfaction. Speak to an AI Expert Till Date ~60% COST SAVINGS Up to ~45% AUTO RESOLUTION RATE Avg ~10% IMPROVED CSAT Trusted by support teams at: Enterprise-grade security for regulated industries GDPR SOC 2 Type II ISO 27001 HIPAA The Auralis SupportOS Unified intelligence powered by the Auralis 
Seamless automation across every customer touch-point with enterprise-grade precision. Auralis SupportOS – AI Customer Support Platform The Auralis SupportOS platform features five core components: Auralis Autopilot for instant AI resolution, Auralis Assist for CX team support, Auralis Audit for deep-dive leadership insights, Auralis Answer for voice-first automation, and Knowledge Center for unified governance hub Knowledge Center A unified, governed knowledge hub for all SOPs, runbooks, and manuals. One searchable, permissioned source of truth to eliminate document silos. Auralis Audit Deep-dive insights for leadership. Track CSAT, sentiment trends, and team KPIs in a real-time dashboard. Voice-first automation. Resolve complex queries over the phone with natural language processing. Auralis Answer Instant AI resolution for endcustomers. Deflect tickets with hyperaccurate, human-like answers 24/7. Auralis Autopilot Supercharge your CX teams with AI- drafted replies, macro suggestions, and instant CRM synchronization. Auralis Assist 95% KNOWLEDGE ACCURACY 15 hrs PER-AGENT WEEKLY AVG 40% TICKET DEFLECTION 60% POTENTIAL SAVINGS 2.5s MEDIAN RESPONSE TIME solutions A Complete AI Layer for Your Organization AI agents for support teams built for enterprises that demand reliability, security and scalability. Deliver faster resolutions, boost efficiency and improve satisfaction across all channels. Customer Support Delight every customer. Resolve queries faster with AI-powered assistance, self-service, and seamless agent handoffs. ITSM Support Streamline IT operations. Automate ticketing, incidents, and workflows to boost IT team efficiency and reduce downtime. ERP Support Simplify complex processes. Enable smooth financial, supply chain, and operations support within your ERP ecosystem. Field Support Integrate workflows and knowledge to improve coordination across field support, maintenance and service teams. View Success Stories Industries We Serve Auralis is more than a text-based chatbot. Our AI Agents act as intelligent assistants that integrate into your operations and continuously improve as they learn from your business. Banking, Fintech & Insurance Logistics and Supply Chain Software and SaaS Healthcare and Medical Government and Utilities Retail and Ecommerce Consumer Devices Retail Tech & POS Providers Customer Success Story See how our customers are using AI agents to successfully innovate in their industries The AI-powered agent from Auralis has not only improved our customer experience but also reduced our operational costs by 40%. It’s a must-have for any customer-centric company. Morgan M. VP, TouchPoint Software TouchPoint Software is a comprehensive people and operations management platform that helps organizations and ministries engage their communities, streamline administration, and drive growth. With powerful tools for communication, events, and data management, it enables teams to work smarter and stay connected. Headquarters United States Industry SaaS Number of Users 3M+ --- ## Pricing URL: https://auralis.ai/pricing/ Enterprise-ready, with pricing as unique as your business We don’t believe in one-size-fits-all. Our custom pricing model ensures you get a solution that matches your exact requirements, without compromise. Tailored for enterprises, Auralis offers extensive features, top-tier customizations, and an option for on-premise deployment. Customizable by Design Contact Us MLOps and templating support Real-time, advanced dashboard 24/7 priority support with a dedicated account manager Continuous MLOps – every 24 hours Custom contracts and SLA SSO/SAML Enterprise level governance On-premise option Unlock Your AI Assistant Now! Our dedicated sales team is eager to assist in tailoring the perfect plan or features to fit your business needs, ensuring optimal performance and satisfaction. Book a demo --- ## Zendesk URL: https://auralis.ai/integrations/zendesk-ai-chatbot/ AI Agent Integration Partner for Zendesk Our AI Agent integration for Zendesk can elevate both your customer’s support experience as well as agent performance. Speak to an AI Expert 4.97 / 5 4 WEEK AI TRANSFORMATION FOR TEAMS ON ZENDESK FOR TEAMS on ZENDESK https://youtu.be/L7L2D1E1MoI Explainer Video Auralis in 2 minutes Completely Done for You (DFY) 1. Complete Setup, Training & AI Agent Integration for Zendesk: We will fully train Auralis on your help content, web data, knowledgebases and past helpdesk tickets on zendesk. Once trained we will setup, configure and integrate your new Auralis Zendesk AI chatbot copilot with your website, product and support systems 2. Continuous Monitoring & Improvement of AI Agent: Our team will continuously monitor Zendesk AI Chatbot responses and apply reinforcement learning for constant improvement. Auralis stays up-to-date with your content ensuring top-notch support quality. Happy Customers The Quality Auditor alone was worth the switch, as we identified three agents consistently missing our tone guidelines, something we would not have caught without AI reviewing every conversation, and CSAT increased by 18 points in 60 days. Amelia Lowe CX Director · London, UK · E-commerce Our agents used to dread Monday mornings. Now the AI handles the overnight backlog before anyone logs in. Ticket volume feels manageable for the first time in two years. Morale has genuinely improved. James Merritt Head of Support · Austin, USA · SaaS We reduced our average first response time from 6 hours to under 12 minutes, with customers consistently noting the speed improvement, all without hiring additional agents, and ROI was visible within the first week. Anya Grace VP Customer Experience · Singapore · Fintech “We integrated Auralis with Zendesk in under an afternoon. The done-for-you setup meant we didn’t have to pull our dev team off a sprint. By day three, 70% of chats were being resolved without a human touching the ticket.” Daniel Kim Engineering Lead · Seoul, South Korea · Tech The Auralis Story “This sucks less, but is still not good enough” “This sucks less, but is still not good enough” These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect. The foundations of how LLMs work showed us that for a product to be successful we needed the following components Data pipelines that keeps information the AI uses in sync with the source and squeaky clean for ML training A simple user friendly way of teaching and correcting the AI when it makes mistakes Audit modules that monitor response quality and improves it over a period of time as new data comes in Integrations with 100s of CRM and Helpdesk systems out there for user context Managing changes to pre-trained models when the underlying data or business logic changes Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference. Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results. Let’s put AI to work for your company today ! Read more Read less Zendesk AI Agent Features Advanced AI Agents Intelligent bots for messaging and email that leverage an extensive database of customer intents, understand context, handle multi turn conversations, and escalate gracefully when human judgment is needed, all within your existing Zendesk workspace. Intelligent Triage Automatically classifies and categorizes incoming customer conversations based on their intent, sentiment, and language. This ensures every ticket reaches the right team instantly, reducing average handle time and eliminating costly misrouting errors across high-volume support queues. Quality Auditor Automatically scores every bot and agent response across accuracy, tone, policy compliance, and resolution effectiveness, with flagged responses surfaced for review before they impact CSAT, giving team leads real time visibility into quality dips without manual spot checking across every channel at scale. Agent Assist Surfaces real time reply suggestions, relevant knowledge base articles, and next best actions directly inside the agent’s Zendesk view, enabling agents to spend less time searching and more time resolving, reducing average handle time by up to 35 percent while keeping responses consistent, accurate, and on brand every time. Content Cues Friendly nudges for improving your knowledge base and product, with Auralis scanning every conversation and providing insights for leadership teams, surfacing content gaps, outdated articles, and recurring questions your documentation does not answer, so your self service deflects tickets instead of frustrating customers. Macro Suggestions AI suggested shared responses that admins can create to help agents respond faster and more consistently, with Auralis identifying the most used reply patterns across your team and automatically drafting macro candidates, so institutional knowledge is not confined to individual agents and response quality remains high at scale. Productive Agents Your team’s life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort. Agents feel less overwhelmed and are freed up to tackle more complex and meaningful work, with a direct impact on job satisfaction and retention. Key Benefits of AI Agent for Zendesk Setting up and integrating Auralis with Zendesk just takes a few minutes, these benefits last forever Agent Handoff Connect directly to a sales agent for follow ups Multilingual Answer in any language your customer needs help in 24/7 support Have your sales team available round the clock, even on weekends Increased conversions Better, faster responses create more customers Decreased handle time Reduce wait times while Increasing leads captured Correct seamlessly and instantly Train your AI assistant on the fly and improve accuracy over time Convert queries to insights Summarize all queries into actionable insights instantly Amplify agent performance Offer next-best actions and real-time recommendations Unfair scaling advantage Scale your business without scaling your sales team Speak to an AI Expert Trusted by companies of all sizes FAQ’s on AI Agent Integration for Zendesk Looking for details to help you decide?Here’s why Auralis Zendesk AI Agent help you start saving today! What is Zendesk AI Chatbot integration? Zendesk AI Chatbot integration refers to the process of incorporating Auralis AI’s capabilities into Zendesk’s customer service platform. This integration allows businesses to enhance their customer experience and improve agent performance by leveraging AI-powered chatbots within Zendesk. How does integrating Auralis AI with Zendesk benefit my business? Integrating Auralis AI with Zendesk can benefit your business in several ways:Improve customer satisfaction: AI chatbots can provide instant responses to customer queries, reducing wait times and enhancing overall satisfaction.Increase agent efficiency: Chatbots can handle routine queries, freeing up agents to focus on more complex issues, thus improving their productivity.24/7 availability: AI chatbots can operate round the clock, ensuring that customers can get assistance at any time, even outside of business hours.Data-driven insights: Auralis AI provides valuable insights into customer interactions, helping you understand customer needs and preferences better. How do I integrate Auralis AI Chatbot with Zendesk? Integrating Auralis AI with Zendesk is a straightforward process. Auralis provides a seamless integration that can be set up through the Zendesk Marketplace. Once installed, you can configure the chatbot to suit your business needs and start using it to enhance your customer service. Can I customize the Auralis Zendesk AI chatbot for my business? Yes, you can customize the Auralis Zendesk AI chatbot to align with your brand and business requirements. You can configure the chatbot’s responses, language, and behavior to provide a personalized experience for your customers. Does integrating Auralis AI with Zendesk require technical expertise? While basic technical knowledge is helpful, you don’t need to be a technical expert to integrate Auralis AI with Zendesk. The integration process is designed to be user-friendly, and Auralis provides documentation and support to help you through the process. How much does it cost to integrate Auralis Zendesk AI Chatbot? The cost of integrating Auralis AI with Zendesk depends on your business needs and the specific features you require. Auralis offers flexible pricing plans to accommodate businesses of all sizes, so you can choose a plan that suits your budget and requirements. Is Auralis AI compatible with other customer service platforms besides Zendesk? Yes, Auralis AI is compatible with other customer service platforms besides Zendesk. Auralis offers integrations with a variety of popular platforms, allowing you to enhance your customer service capabilities across multiple channels. Is there training available for using Auralis AI with Zendesk? Yes, Auralis provides training and support to help you get started with using its AI engine with Zendesk. The training resources include documentation, tutorials, and customer support to ensure a smooth integration process. Can I get technical support for integrating Auralis AI with Zendesk? Yes, Auralis offers technical support to help you integrate its AI engine with Zendesk. You can reach out to their support team for assistance with any technical issues or questions you may have during the integration process. How does Auralis handle conversations that fall outside the knowledge base? When Auralis encounters a question it cannot confidently answer, it follows a graceful escalation path by informing the customer that a human agent will assist, optionally collecting context such as order number or issue type, and creating a pre filled Zendesk ticket for the agent, ensuring no conversation reaches a dead end, with a configurable confidence threshold that automatically hands off anything below it rather than risking a poor response. Can Auralis work alongside our existing Zendesk automations and triggers? Yes – Auralis is designed to complement, not replace, your existing Zendesk workflow rules. It slots in as a first-line responder and triage layer, passing enriched ticket data (intent, sentiment, language, suggested priority) downstream to your existing triggers and automations. You don’t need to rebuild your Zendesk setup; Auralis simply makes every ticket arriving into your existing flows smarter and more complete. How long does it take for the AI to get good enough to go live? Most teams go live within two weeks with Auralis’ done-for-you setup. The AI is trained on your help centre articles, past ticket data, and product documentation. From day one it handles common queries well; accuracy improves continuously through reinforcement learning as new conversations come in. Auralis also provides a staging environment where you can test responses against real ticket examples before switching the bot live in your Zendesk instance. Does the Quality Auditor work on human agent responses, not just bot replies? Absolutely. The Quality Auditor scores both bot and human agent responses across accuracy, tone, policy compliance, and resolution effectiveness. For human agents, this gives team leads an objective, continuous view of performance without relying on manual spot-checks or infrequent QA reviews. Flagged responses can trigger coaching alerts directly in Zendesk, and aggregate scores feed into team-level dashboards so managers can spot patterns and run targeted training. What data security and compliance standards does Auralis meet? Auralis is SOC 2 Type II compliant and follows enterprise grade data handling practices, with all data in transit encrypted via TLS 1.2 or higher and data at rest protected using AES 256 encryption, while customer conversation data is not used to train shared models and remains isolated to your instance, and for teams with GDPR, HIPAA, or CCPA requirements, Auralis provides data processing agreements and configurable data retention policies to support compliance obligations. Disclaimer:“Zendesk” and all associated logos, trademarks, and brand names are the property of Zendesk, Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Zendesk, Inc. The integration provided by Auralis is independently developed and maintained to enhance your Zendex functionality, utilizing your own Zendex subscription and official APIs. --- ## Salesforce AI Integration URL: https://auralis.ai/integrations/salesforce-ai-integration/ ​ Salesforce AI Integration by Auralis AI AI-Powered Support Excellence for Salesforce Teams Salesforce AI Integration by Auralis AI Auralis AI seamlessly integrates with Salesforce to automate routine tasks, provide instant responses, and empower your support team with real-time intelligence. Speak to an AI Expert 4 WEEK AI TRANSFORMATION FOR TEAMS ON SALESFORCE FOR TEAMS on SALESFORCE Trusted by companies of all sizes The Auralis Story “This sucks less, but is still not good enough” “This sucks less, but is still not good enough” These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect. The foundations of how LLMs work showed us that for a product to be successful we needed the following components Data pipelines that keeps information the AI uses in sync with the source and squeaky clean for ML training A simple user friendly way of teaching and correcting the AI when it makes mistakes Audit modules that monitor response quality and improves it over a period of time as new data comes in Integrations with 100s of CRM and Helpdesk systems out there for user context Managing changes to pre-trained models when the underlying data or business logic changes Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference. Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results. Let’s put AI to work for your company today ! Read more Read less 1. Complete Setup, Training & AI Agent Integration for Salesforce: We train Auralis on your help content, web data, knowledge bases, and historical Salesforce tickets.We then configure and integrate your Salesforce Assist across your systems. 2. Continuous Monitoring & Improvement of AI Agent: Salesforce chatbot performance is continuously monitored and refined using reinforcement learning.Auralis remains aligned with your evolving content. Salesforce AI Agent Features Advanced AI Agents Context-aware bots for email and chat that handle complex conversations and escalate seamlessly within Salesforce. Intelligent Triage Automatically routes tickets based on intent and urgency, reducing misclassification and delays. Quality Auditor Evaluates responses in real-time and flags inconsistencies before they affect CX metrics. Agent Assist Delivers contextual suggestions and knowledge directly inside Salesforce to reduce resolution time. Content Cues Highlights missing or outdated documentation based on customer interactions. Macro Suggestions Creates reusable AI-generated responses based on high-frequency interactions. Productive Agents Your team’s life becomes significantly easier by reducing repetitive queries and enabling faster, more efficient issue resolution. Agents experience less overload and can focus on higher-value interactions — improving both performance and overall job satisfaction. Benefits of Auralis Salesforce AI Integration Setting up and integrating Auralis is quick and easy, these benefits and the ROI last forever Higher deal closure rates Upto 35% increase in deal closure rates than regular manual approach. Less manual data entry Over 50% reduction in manual data entry saving time and reducing costs. Real time analysis Instant feedback and actionable insights for better performance. Better campaign support Upto 40% improvement in campaign performance Automated Content Optimization Optimize content automatically on the fly for better performance. AI Personalization Personalized customer journey mapping Slash customer support costs 60% faster and cheaper ticket resolution helping resolve tickets like never before. Correct seamlessly and instantly Train your AI assistant on the fly and improve accuracy over time Unfair scaling advantage Scale your sales without scaling your support team Schedule a call Not All Artificial Intelligence Is Created Equal Will you do it yourself with others or choose us to do it for you? Customised Auralis Salesforce AI Integration Default Salesforce Artificial Intelligence Generic Artificial Intelligence Feature/Capability Self Train AI Custom Data Sources
(Website, Videos, Past Tickets ++) Multi-language Capabilities Supported Limited Limited CRM Integrations Seamless integration Seamless integration Insights from your CX data Highly fine tuned modes Not inherently MLOps Highly fine tuned modes General purpose Reinforcement Training Prompt Templating Advanced Limited Customization & Flexibility High Limited Limited Data Security & Compliance Enterprise-grade Enterprise-grade Limited Auralis Salesforce AI Generic AI Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Supported CRM Integrations Seamless integration Insights from your CX data MLOps Highly fine tuned modes Reinforcement Training Highly fine tuned modes Prompt Templating Advanced Customization & Flexibility High Data Security & Compliance Enterprise-grade Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Insights from your CX data Not inherently MLOps General purpose Reinforcement Training Highly fine tuned modes Prompt Templating Limited Customization & Flexibility Limited Data Security & Compliance Not secure Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Limited Insights from your CX data MLOps Highly fine tuned modes Reinforcement Training Highly fine tuned modes Prompt Templating Customization & Flexibility Limited Data Security & Compliance Limited Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Supported CRM Integrations Seamless integration Insights from your CX data MLOps Highly fine tuned modes Reinforcement Training Highly fine tuned modes Prompt Templating Advanced Customization & Flexibility High Data Security & Compliance Enterprise-grade Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Insights from your CX data Not inherently MLOps General purpose Reinforcement Training Highly fine tuned modes Prompt Templating Limited Customization & Flexibility Limited Data Security & Compliance Not secure Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Limited Insights from your CX data MLOps Highly fine tuned modes Reinforcement Training Highly fine tuned modes Prompt Templating Customization & Flexibility Limited Data Security & Compliance Limited FAQ’s on Salesforce AI Integration Looking for details to help you decide?Here are some frequently asked questions around our Salesforce AI Integration Disclaimer: “Salesforce” and all associated logos, trademarks, and brand names are the property of Salesforce Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Salesforce. The integration provided by Auralis is independently developed and maintained to enhance your Salesforce’s functionality, utilizing your existing Salesforce subscription and official Salesforce APIs. Learn more about Salesforce AI Integration by Auralis Talk to AI Experts --- ## Intercom URL: https://auralis.ai/integrations/intercom-integration/ Intercom integration with Auralis AI The Ultimate AI Engine for teams using Intercom Intercom Integration with Auralis AI Turn Intercom into a high performance support engine, automating conversations, assisting agents in real time, and resolving more queries without scaling your team. Speak to an AI Expert 4 WEEK AI TRANSFORMATION FOR TEAMS ON INTERCOM FOR TEAMS on INTERCOM What is Auralis AI for Intercom? Auralis integrates directly into Intercom to enhance both automated conversations and human support, going beyond basic chatbots by understanding context, handling multi turn conversations, and supporting agents inside Intercom with real time recommendations and responses. The Auralis Story “This sucks less, but is still not good enough” These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect. The foundations of how LLMs work showed us that for a product to be successful we needed the following components Data pipelines that keeps information the AI uses in sync with the source and squeaky clean for ML training A simple user friendly way of teaching and correcting the AI when it makes mistakes Audit modules that monitor response quality and improves it over a period of time as new data comes in Integrations with 100s of CRM and Helpdesk systems out there for user context Managing changes to pre-trained models when the underlying data or business logic changes Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference. Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results. Let’s put AI to work for your company today ! Read more Read less Happy Customers “We used Intercom heavily, but scaling live chat was becoming expensive. Auralis helped us automate a large portion without losing quality.” Thomas Berg VP Support, Norway “Our agents now focus on real problems instead of repetitive chats. That alone changed team morale.” Julien Moreau Support Lead, France “It actually understands conversations instead of just matching keywords. That’s the difference.” Rachel Adams CX Manager, USA “Response consistency improved overnight. No more guessing how to reply.” Liam Turner Operations, UK Intercom AI Agent Features Conversational AI Agents Handle live chat conversations with natural, context aware responses that feel human, not scripted. Smart Conversation Routing Automatically detect intent and route conversations to the right team or workflow instantly. Quality Monitoring Evaluate every interaction for tone, accuracy, and effectiveness, ensuring a consistent brand voice. Real-Time Agent Assist Provide reply suggestions, knowledge retrieval, and next-best actions directly inside Intercom chats. Knowledge Optimization Identify gaps in your help content and continuously improve self-service performance. Macro Suggestions AI suggested shared responses that admins can create to help agents respond faster and more consistently, with Auralis identifying the most used reply patterns across your team and automatically drafting macro candidates, so institutional knowledge is not confined to individual agents and response quality remains high at scale. Productive Agents Your team’s life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort. Agents feel less overwhelmed and are freed up to tackle more complex and meaningful work, with a direct impact on job satisfaction and retention. Key Benefits Setting up and integrating Auralis takes a few minutes, these benefits last forever Agent Handoff Connect directly to a sales agent for follow ups Multilingual Answer in any language your customer needs help in 24/7 support Have your sales team available round the clock, even on weekends Increased conversions Better, faster responses create more customers Decreased handle time Reduce wait times while Increasing leads captured Correct seamlessly and instantly Train your AI assistant on the fly and improve accuracy over time Convert queries to insights Summarize all queries into actionable insights instantly Amplify agent performance Offer next-best actions and real-time recommendations Unfair scaling advantage Scale your business without scaling your sales team Speak to an AI Expert Compare AI Chatbot Features Will you do it yourself with others or choose us to do it for you? Auralis ChatGPT Intercom Feature/Capability Self Train AI Custom Data Sources
(Website, Videos, Past Tickets ++) Multi-language Capabilities Supported Limited Limited CRM Integrations Seamless integration Limited Insights from your CX data Highly fine tuned modes Not inherently MLOps Highly fine tuned modes General purpose Reinforcement Training Prompt Templating Advanced Limited Customization & Flexibility High Not secure Limited Data Security & Compliance Enterprise-grade Not secure Limited Auralis ChatGPT Intercom Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Supported CRM Integrations Seamless integration Insights from your CX data MLOps Highly fine tuned modes Reinforcement Training Highly fine tuned modes Prompt Templating Advanced Customization & Flexibility High Data Security & Compliance Enterprise-grade Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Insights from your CX data Not inherently MLOps General purpose Reinforcement Training Highly fine tuned modes Prompt Templating Limited Customization & Flexibility Not secure Data Security & Compliance Not secure Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Limited Insights from your CX data MLOps Highly fine tuned modes Reinforcement Training Highly fine tuned modes Prompt Templating Customization & Flexibility Limited Data Security & Compliance Limited Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Supported CRM Integrations Seamless integration Insights from your CX data MLOps Highly fine tuned modes Reinforcement Training Highly fine tuned modes Prompt Templating Advanced Customization & Flexibility High Data Security & Compliance Enterprise-grade Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Insights from your CX data Not inherently MLOps General purpose Reinforcement Training Highly fine tuned modes Prompt Templating Limited Customization & Flexibility Not secure Data Security & Compliance Not secure Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Limited Insights from your CX data MLOps Highly fine tuned modes Reinforcement Training Highly fine tuned modes Prompt Templating Customization & Flexibility Limited Data Security & Compliance Limited Trusted by companies of all sizes FAQ’s on AI Agent Integration for Intercom Looking for details to help you decide?Here’s why Auralis Intercom AI Agent help you start saving today! What is Intercom AI Chatbot integration? Intercom AI Chatbot integration refers to the process of incorporating Auralis AI’s capabilities into Intercom’s customer service platform. This integration allows businesses to enhance their customer experience and improve agent performance by leveraging AI-powered chatbots within Intercom. How does integrating Auralis AI with Intercom benefit my business? Integrating Auralis AI with Intercom can benefit your business in several ways:Improve customer satisfaction: AI chatbots can provide instant responses to customer queries, reducing wait times and enhancing overall satisfaction.Increase agent efficiency: Chatbots can handle routine queries, freeing up agents to focus on more complex issues, thus improving their productivity.24/7 availability: AI chatbots can operate round the clock, ensuring that customers can get assistance at any time, even outside of business hours.Data-driven insights: Auralis AI provides valuable insights into customer interactions, helping you understand customer needs and preferences better. How do I integrate Auralis AI Chatbot with Intercom? Integrating Auralis AI with Intercom is a straightforward process. Auralis provides a seamless integration that can be set up through Intercom. Once installed, you can configure the chatbot to suit your business needs and start using it to enhance your customer service. Can I customize the Auralis Intercom AI chatbot for my business? Yes, you can customize the Auralis Intercom AI chatbot to align with your brand and business requirements. You can configure the chatbot’s responses, language, and behavior to provide a personalized experience for your customers. Does integrating Auralis AI with Intercom require technical expertise? While basic technical knowledge is helpful, you don’t need to be a technical expert to integrate Auralis AI with Intercom. The integration process is designed to be user-friendly, and Auralis provides documentation and support to help you through the process. How much does it cost to integrate Auralis Intercom AI Chatbot? The cost of integrating Auralis AI with Intercom depends on your business needs and the specific features you require. Auralis offers flexible pricing plans to accommodate businesses of all sizes, so you can choose a plan that suits your budget and requirements. Is Auralis AI compatible with other customer service platforms besides Intercom? Yes, Auralis AI is compatible with other customer service platforms besides Intercom. Auralis offers integrations with a variety of popular platforms, allowing you to enhance your customer service capabilities across multiple channels. Is there training available for using Auralis AI with Intercom? Yes, Auralis provides training and support to help you get started with using its AI engine with Intercom. The training resources include documentation, tutorials, and customer support to ensure a smooth integration process. Can I get technical support for integrating Auralis AI with Intercom? Yes, Auralis offers technical support to help you integrate its AI engine with Intercom. You can reach out to their support team for assistance with any technical issues or questions you may have during the integration process. How does Auralis handle conversations that fall outside the knowledge base? When Auralis encounters a question it cannot confidently answer, it follows a graceful escalation path by informing the customer that a human agent will assist, optionally collecting context such as order number or issue type, and creating a pre filled Intercom ticket for the agent, ensuring no conversation reaches a dead end, with a configurable confidence threshold that automatically hands off anything below it rather than risking a poor response. Can Auralis work alongside our existing Intercom automations and triggers? Yes – Auralis is designed to complement, not replace, your existing Intercom workflow rules. It slots in as a first-line responder and triage layer, passing enriched ticket data (intent, sentiment, language, suggested priority) downstream to your existing triggers and automations. You don’t need to rebuild your Intercom setup; Auralis simply makes every ticket arriving into your existing flows smarter and more complete. How long does it take for the AI to get good enough to go live? Most teams go live within two weeks with Auralis’ done-for-you setup. The AI is trained on your help centre articles, past ticket data, and product documentation. From day one it handles common queries well; accuracy improves continuously through reinforcement learning as new conversations come in. Auralis also provides a staging environment where you can test responses against real ticket examples before switching the bot live in your Intercom instance. Does the Quality Auditor work on human agent responses, not just bot replies? Absolutely. The Quality Auditor scores both bot and human agent responses across accuracy, tone, policy compliance, and resolution effectiveness. For human agents, this gives team leads an objective, continuous view of performance without relying on manual spot-checks or infrequent QA reviews. Flagged responses can trigger coaching alerts directly in Intercom, and aggregate scores feed into team-level dashboards so managers can spot patterns and run targeted training. What data security and compliance standards does Auralis meet? Auralis is SOC 2 Type II compliant and follows enterprise-grade data handling practices. All data in transit is encrypted via TLS 1.2+, and data at rest is AES-256 encrypted. Auralis does not use your customer conversation data to train shared models — your data is kept isolated to your instance. For teams with GDPR, HIPAA, or CCPA requirements, Auralis provides data processing agreements (DPAs) and configurable data retention policies to meet your compliance obligations. Disclaimer:“Intercom” and all associated logos, trademarks, and brand names are the property of Intercom, Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Intercom, Inc. The integration provided by Auralis is independently developed and maintained to enhance your Intercom functionality, utilizing your own Intercom subscription and official APIs. --- ## Freshdesk URL: https://auralis.ai/integrations/freshdesk-integration/ Freshdesk integration with Auralis AI The Ultimate AI Engine for teams using Freshdesk Freshdesk Integration with Auralis AI Bring AI powered automation directly into Freshdesk, improving response quality, reducing workload, and helping your team resolve more tickets without adding headcount. Speak to an AI Expert Happy Customers The Quality Auditor alone was worth the switch, as we identified three agents consistently missing our tone guidelines, something we would not have caught without AI reviewing every conversation, and CSAT increased by 18 points in 60 days. Amelia Lowe CX Director · Orbis Commerce 4 WEEK AI TRANSFORMATION FOR TEAMS ON FRESHDESK FOR TEAMS on FRESHDESK The Auralis Story “This sucks less, but is still not good enough” These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect. The foundations of how LLMs work showed us that for a product to be successful we needed the following components Data pipelines that keeps information the AI uses in sync with the source and squeaky clean for ML training A simple user friendly way of teaching and correcting the AI when it makes mistakes Audit modules that monitor response quality and improves it over a period of time as new data comes in Integrations with 100s of CRM and Helpdesk systems out there for user context Managing changes to pre-trained models when the underlying data or business logic changes Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference. Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results. Let’s put AI to work for your company today ! Read more Read less Freshdesk AI Agent Features Advanced AI Agents Automate customer conversations across email, chat, and ticketing. Handle multi-step queries, understand context, and escalate when needed – without breaking workflows. Intelligent Triage Automatically classify, tag, and route incoming tickets based on intent, urgency, and sentiment, ensuring faster resolution. Quality Auditor Score every response (AI + human) across tone, accuracy, and compliance. Identify issues before they impact customer experience. Agent Assist Provide real-time reply suggestions, knowledge retrieval, and next-best actions directly inside Freshdesk tickets. Content Cues Detect gaps in your help center and surface missing or outdated content based on real customer queries. Macro Suggestions Auto-generate reusable responses based on patterns across your support team to standardize quality at scale. Productive Agents Your team’s life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort. Agents feel less overwhelmed and are freed up to tackle more complex and meaningful work, with a direct impact on job satisfaction and retention. Key Benefits Setting up and integrating Auralis takes a few minutes, these benefits last forever Agent Handoff Connect directly to a sales agent for follow ups Multilingual Answer in any language your customer needs help in 24/7 support Have your sales team available round the clock, even on weekends Increased conversions Better, faster responses create more customers Decreased handle time Reduce wait times while Increasing leads captured Correct seamlessly and instantly Train your AI assistant on the fly and improve accuracy over time Convert queries to insights Summarize all queries into actionable insights instantly Amplify agent performance Offer next-best actions and real-time recommendations Unfair scaling advantage Scale your business without scaling your sales team Speak to an AI Expert Trusted by companies of all sizes FAQ’s on AI Agent Integration for Freshdesk Looking for details to help you decide?Here’s why Auralis Freshdesk AI Agent helps you start saving today! What is Freshdesk AI integration? It connects Auralis AI directly into your Freshdesk environment to automate conversations and assist agents in real time. How does Auralis improve Freshdesk performance? By reducing repetitive workload, improving response quality, and helping agents resolve tickets faster. How do I integrate Auralis AI Chatbot with Freshdesk? Integrating Auralis AI with Freshdesk is a straightforward process. Auralis provides a seamless integration that can be set up through Freshdesk. Once installed, you can configure the chatbot to suit your business needs and start using it to enhance your customer service. Can I customize the Auralis Freshdesk AI chatbot for my business? Yes, you can customize the Auralis Freshdesk AI chatbot to align with your brand and business requirements. You can configure the chatbot’s responses, language, and behavior to provide a personalized experience for your customers. Does integrating Auralis AI with Freshdesk require technical expertise? While basic technical knowledge is helpful, you don’t need to be a technical expert to integrate Auralis AI with Freshdesk. The integration process is designed to be user-friendly, and Auralis provides documentation and support to help you through the process. How much does it cost to integrate Auralis Freshdesk AI Chatbot? The cost of integrating Auralis AI with Freshdesk depends on your business needs and the specific features you require. Auralis offers flexible pricing plans to accommodate businesses of all sizes, so you can choose a plan that suits your budget and requirements. Is Auralis AI compatible with other customer service platforms besides Freshdesk? Yes, Auralis AI is compatible with other customer service platforms besides Freshdesk. Auralis offers integrations with a variety of popular platforms, allowing you to enhance your customer service capabilities across multiple channels. Is there training available for using Auralis AI with Freshdesk? Yes, Auralis provides training and support to help you get started with using its AI engine with Freshdesk. The training resources include documentation, tutorials, and customer support to ensure a smooth integration process. Can I get technical support for integrating Auralis AI with Freshdesk? Yes, Auralis offers technical support to help you integrate its AI engine with Freshdesk. You can reach out to their support team for assistance with any technical issues or questions you may have during the integration process. How does Auralis handle conversations that fall outside the knowledge base? When Auralis encounters a question it cannot confidently answer, it follows a graceful escalation path by informing the customer that a human agent will assist, optionally collecting context such as order number or issue type, and creating a pre filled Freshdesk ticket for the agent, ensuring no conversation reaches a dead end, with a configurable confidence threshold that automatically hands off anything below it rather than risking a poor response. Can Auralis work alongside our existing Freshdesk automations and triggers? Yes – Auralis is designed to complement, not replace, your existing Freshdesk workflow rules. It slots in as a first-line responder and triage layer, passing enriched ticket data (intent, sentiment, language, suggested priority) downstream to your existing triggers and automations. You don’t need to rebuild your Freshdesk setup; Auralis simply makes every ticket arriving into your existing flows smarter and more complete. How long does it take for the AI to get good enough to go live? Most teams go live within two weeks with Auralis’ done-for-you setup. The AI is trained on your help centre articles, past ticket data, and product documentation. From day one it handles common queries well; accuracy improves continuously through reinforcement learning as new conversations come in. Auralis also provides a staging environment where you can test responses against real ticket examples before switching the bot live in your Freshdesk instance. Does the Quality Auditor work on human agent responses, not just bot replies? Absolutely. The Quality Auditor scores both bot and human agent responses across accuracy, tone, policy compliance, and resolution effectiveness. For human agents, this gives team leads an objective, continuous view of performance without relying on manual spot-checks or infrequent QA reviews. Flagged responses can trigger coaching alerts directly in Freshdesk, and aggregate scores feed into team-level dashboards so managers can spot patterns and run targeted training. What data security and compliance standards does Auralis meet? Auralis is SOC 2 Type II compliant and follows enterprise-grade data handling practices. All data in transit is encrypted via TLS 1.2+, and data at rest is AES-256 encrypted. Auralis does not use your customer conversation data to train shared models — your data is kept isolated to your instance. For teams with GDPR, HIPAA, or CCPA requirements, Auralis provides data processing agreements (DPAs) and configurable data retention policies to meet your compliance obligations. Disclaimer:“Freshdesk” and all associated logos, trademarks, and brand names are the property of Freshdesk, Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Freshdesk, Inc. The integration provided by Auralis is independently developed and maintained to enhance your Freshdesk functionality, utilizing your own Freshdesk subscription and official APIs. --- ## ServiceNow AI Agents URL: https://auralis.ai/integrations/servicenow-ai-agents/ Salesforce AI Integration by Auralis AI Boost ServiceNow AI Agents with Auralis Integration​ Salesforce AI Integration by Auralis AI Eliminate repetitive tasks, reduce response times by 60%, and empower your team with ServiceNow AI agents integrated seamlessly with Auralis AI Platform. Speak to an AI Expert 4 WEEK AI TRANSFORMATION FOR TEAMS ON SERVICENOW FOR TEAMS on SERVICENOW The Auralis Story “This sucks less, but is still not good enough” These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect. The foundations of how LLMs work showed us that for a product to be successful we needed the following components Data pipelines that keeps information the AI uses in sync with the source and squeaky clean for ML training A simple user friendly way of teaching and correcting the AI when it makes mistakes Audit modules that monitor response quality and improves it over a period of time as new data comes in Integrations with 100s of CRM and Helpdesk systems out there for user context Managing changes to pre-trained models when the underlying data or business logic changes Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference. Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results. Let’s put AI to work for your company today ! Read more Read less Trusted by companies of all sizes 1. Complete Setup, Training & AI Agent Integration for Zoho Desk: We train Auralis on your help content, web data, knowledge bases, and historical Servicenow tickets.We then configure and integrate your Servicenow Assist across your systems. 2. Continuous Monitoring & Improvement of AI Agent: Servicenow chatbot performance is continuously monitored and refined using reinforcement learning.Auralis remains aligned with your evolving content. Servicenow AI Agent Features Advanced AI Agents Context-aware bots for email and chat that handle complex conversations and escalate seamlessly within Servicenow. Intelligent Triage Automatically routes tickets based on intent and urgency, reducing misclassification and delays. Quality Auditor Evaluates responses in real-time and flags inconsistencies before they affect CX metrics. Agent Assist Delivers contextual suggestions and knowledge directly inside Servicenow to reduce resolution time. Content Cues Highlights missing or outdated documentation based on customer interactions. Macro Suggestions Creates reusable AI-generated responses based on high-frequency interactions. Productive Agents Your team’s life becomes significantly easier by reducing repetitive queries and enabling faster, more efficient issue resolution. Agents experience less overload and can focus on higher value interactions, improving both performance and overall job satisfaction. Key Benefits of ServiceNow ® AI Agents Setting up and integrating Auralis is quick and easy, these benefits and the ROI last forever Higher deal closure rates Upto 35% increase in deal closure rates than regular manual approach. Less manual data entry Over 50% reduction in manual data entry saving time and reducing costs. Real time analysis Instant feedback and actionable insights for better performance. Better campaign support Upto 40% improvement in campaign performance Automated Content Optimization Optimize content automatically on the fly for better performance. AI Personalization Personalized customer journey mapping Slash customer support costs 60% faster and cheaper ticket resolution helping resolve tickets like never before. Correct seamlessly and instantly Train your AI assistant on the fly and improve accuracy over time Unfair scaling advantage Scale your sales without scaling your support team Speak to an AI Expert Not All Artificial Intelligence Is Created Equal Will you do it yourself with others or choose us to do it for you? Auralis ServiceNow ® AI Agents Default ServiceNow ® AI Integrations Generic Artificial Intelligence Feature/Capability Self Train AI Custom Data Sources
(Website, Videos, Past Tickets ++) Multi-language Capabilities Supported Limited Limited CRM Integrations Seamless integration Seamless integration Insights from your CX data Highly fine tuned modes Not inherently MLOps Highly fine tuned modes General purpose Reinforcement Training Prompt Templating Advanced Limited Customization & Flexibility High Limited Limited Data Security & Compliance Enterprise-grade Enterprise-grade Limited Auralis AI ServiceNow AI Generic AI Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Supported CRM Integrations Seamless integration Insights from your CX data MLOps Higly fine tuned modes Reinforcement Training Prompt Templating Advanced Customization & Flexibility High Data Security & Compliance Enterprise-grade Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Insights from your CX data Not inherently MLOps General purpose Reinforcement Training Highly fine tuned modes Prompt Templating Limited Customization & Flexibility Limited Data Security & Compliance Not secure Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Limited Insights from your CX data MLOps Highly fine tuned modes Reinforcement Training Highly fine tuned modes Prompt Templating Customization & Flexibility Limited Data Security & Compliance Limited Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Supported CRM Integrations Seamless integration Insights from your CX data MLOps Higly fine tuned modes Reinforcement Training Prompt Templating Advanced Customization & Flexibility High Data Security & Compliance Enterprise-grade Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Insights from your CX data Not inherently MLOps General purpose Reinforcement Training Highly fine tuned modes Prompt Templating Limited Customization & Flexibility Limited Data Security & Compliance Not secure Table Header Self Train AI Custom Data Sources
 (Website, Videos, Past Tickets ++) Multi-language Capabilities Limited CRM Integrations Limited Insights from your CX data MLOps Highly fine tuned modes Reinforcement Training Highly fine tuned modes Prompt Templating Customization & Flexibility Limited Data Security & Compliance Limited FAQ’s on Auralis ServiceNow ® AI Agents Looking for details to help you decide?Here are some frequently asked questions around our ServiceNow AI Agents Integration Disclaimer: “ServiceNow®” and all associated logos, trademarks, and brand names are the property of ServiceNow® Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by ServiceNow®. The integration provided by Auralis is independently developed and maintained to enhance your ServiceNow’s functionality, utilizing your existing ServiceNow® subscription and official ServiceNow APIs. Learn more about ServiceNow ® AI Agents by Auralis Speak to an AI Expert --- ## The Hidden Risks of Insecure AI in Customer Support Operations | Auralis AI URL: https://auralis.ai/risks-of-insecure-ai-customer-support/ The Hidden Risks of Insecure AI in Customer Support Operations | Auralis AI Home› Resources› Risks of Insecure AI in Customer Support AURALIS The Hidden Risks of Insecure AI in Customer Support Operations Introduction AI has revolutionized customer support, but using public or insecure AI tools can expose your business to significant risks. Protect your customers and operations by understanding these threats. 1. Data Breaches Customer data may be transmitted and stored insecurely, increasing exposure to cyberattacks. Public AI tools often lack compliance with industry-specific data security standards. 2. Lack of Customization Public AI doesn’t align with your business’s unique needs, leading to generic and inaccurate responses. Poor customer experiences can damage your brand reputation. 3. Regulatory Compliance Risks Using non-compliant AI tools could lead to hefty fines under laws like GDPR, CCPA, or HIPAA. Public AI models may not guarantee safe handling of Personally Identifiable Information (PII). 4. Operational Downtime Public AI tools are not built for mission-critical applications. Limited support and unreliable performance can disrupt your operations during peak times. 5. No Control Over Data Usage Many public AI providers use customer interactions for training their models, exposing your business secrets. Sensitive information may end up in the wrong hands without your consent. Why Choose Secure AI Solutions? Data Privacy First: End-to-end encryption with no storage of sensitive data. Customized for You: Tailored to your industry, ensuring accuracy and relevance. Compliant by Design: Built to meet global regulatory standards. Robust Support: Guaranteed uptime with dedicated customer assistance. Your Data, Your Control: Zero usage of your data for external training purposes. GDPR SOC 2 Type II ISO 27001 HIPAA Download our whitepaper on AI Security in Customer Support and learn how to protect your business from AI-related risks. Speak to an AI Expert Frequently Asked Questions What are the risks of using public AI tools in customer support? The five main risks are: data breaches from insecure data transmission and storage; lack of customization leading to generic inaccurate responses; regulatory compliance violations under GDPR, CCPA, or HIPAA; operational downtime from unreliable public AI infrastructure; and loss of control over how your data is used, including your data being used to train third-party models. Can public AI tools cause GDPR violations? Yes. Using non-compliant AI tools in customer support could lead to hefty fines under GDPR, CCPA, or HIPAA. Public AI models may not guarantee safe handling of Personally Identifiable Information (PII). Do public AI providers use your customer data for training? Many public AI providers use customer interactions to train their models, which can expose your business secrets. Sensitive information may end up in the wrong hands without your consent. What is the risk of operational downtime with public AI tools? Public AI tools are not built for mission-critical applications. Limited support and unreliable performance can disrupt your customer support operations during peak times. How does secure AI protect customer support operations? Secure AI solutions offer end-to-end encryption with no storage of sensitive data, industry-specific customization, compliance with global regulatory standards including GDPR, SOC 2 Type II, ISO 27001, and HIPAA, guaranteed uptime, and zero usage of your data for external training. What compliance certifications should a secure AI for customer support have? A secure AI platform for customer support should hold GDPR compliance, SOC 2 Type II certification, ISO 27001 certification, and HIPAA compliance to ensure your customer data is properly protected at every level. AURALIS The Auralis logo and Auralis are registered trademarks or trademarks of Auralis AI Inc. in the United States and/or other countries. All other trademarks referenced in the Software or Documentation are the property of their respective owners. --- ## Build vs Buy AI Agents: A 6-Point Decision Framework | Auralis AI URL: https://auralis.ai/build-vs-buy-ai-agents/ Build vs Buy AI Agents: A 6-Point Decision Framework | Auralis AI Home› Resources› Build vs Buy AI Agents A 6-point decision framework Build vs Buy How to add AI agents to your team A side-by-side comparison across the six dimensions that matter most when deciding whether to build AI agents in-house or buy a ready-made solution. Parameter Building Internally Buying and Customizing Time AI development takes 4–6 months. Steps include: Planning Designing Coding Training Testing Integration Chatbot deployment takes 2–4 weeks. Time depends on customization. Costs Initial Build Costs: $7,500 to $20,000+ Operational Costs: $10,000 to $20,000 Long-term Investment: $10,000+ Buying a chatbot incurs only implementation costs. It is 10x cheaper than building from scratch. Expertise Requires: AI/ML Engineers Software Engineers UX Designers CX Specialists/Experts Leverages vendor expertise. Minimal in-house technical skills needed. In-house roles required: CX Team Project/Product Manager Maintenance Needs a dedicated in-house team. Covers support, updates, and bug fixes. Vendor manages updates, support, and bug fixes. Minimal internal effort needed. Content maintenance is your responsibility. Integration Requires custom integration with existing systems. Can be complex. May increase operational costs. Pre-built integrations may need minor adjustments. Cost is usually close to zero. Security and Compliance Full control over the system. Requires expertise to meet industry standards. Compliance and security depend on the chosen vendor. Managed by the vendor. We completely take care of setup, training and configuration of your AI powered support engine. Speak to one of our experts to get started. Speak to an AI Expert Frequently Asked Questions How long does it take to build an AI agent internally? Building an AI agent internally takes 4 to 6 months. The process spans planning, designing, coding, training, testing, and integration before deployment. How long does it take to deploy a bought AI chatbot? Deploying a bought and customized AI chatbot typically takes 2 to 4 weeks, depending on the level of customization required. How much does it cost to build an AI chatbot from scratch? Building an AI chatbot internally costs $7,500 to $20,000+ in initial build costs, $10,000 to $20,000 in operational costs, and $10,000+ in long-term investment — compared to implementation-only costs when buying. Is it cheaper to buy an AI chatbot or build one? Buying is approximately 10 times cheaper than building from scratch. A purchased solution incurs only implementation costs, while an internal build carries initial, operational, and long-term expenses. What in-house expertise is needed to build an AI agent? Building internally requires AI/ML Engineers, Software Engineers, UX Designers, and CX Specialists. Buying requires only a CX Team and a Project or Product Manager on your side. Who manages maintenance when you buy an AI chatbot? The vendor handles updates, support, and bug fixes. Minimal internal effort is required. Content maintenance — keeping knowledge bases and responses current — remains the customer’s responsibility. How hard is it to integrate a bought AI chatbot with existing systems? Bought AI chatbots include pre-built integrations that typically need only minor adjustments. Integration costs are usually close to zero, compared to the complex, potentially expensive custom integrations required when building internally. Who is responsible for security and compliance when buying an AI chatbot? When you buy, the vendor manages compliance and security on your behalf. When building internally, you retain full control but must supply the expertise needed to meet industry standards yourself. AURALIS The Auralis logo and Auralis are registered trademarks or trademarks of Auralis AI Inc. in the United States and/or other countries. All other trademarks referenced in the Software or Documentation are the property of their respective owners. --- ## AI Agent Checklist: Questions to Ask Before You Buy | Auralis AI URL: https://auralis.ai/ai-agent-checklist/ AI Agent Checklist: Questions to Ask Before You Buy | Auralis AI Home› Resources› AI Agent Checklist AURALIS AI Agent Checklist Not all AI engines are created equal, and choosing the wrong one puts your hard-won customer trust, loyalty and retention at risk. We’ve put together this checklist to help you pick the best AI bot for your team. Here are some key areas you should consider — and questions you should ask — before purchasing an AI bot for your business. Your progress 0 / 23 General Support Some general questions that will help you compare apples to apples when picking a good AI support bot. What is your team’s current automated resolution rate, and how much can you expect the AI bot to boost these numbers? Is there an option to try the AI bot before you share it with your customers? Does it offer a white label option and a sandbox where your internal team can try it out first? Can the AI bot learn from past support conversations as well as knowledge bases, videos and website information? Is this a one-click bot or a custom trained bot with your business flows and rules implemented? Is the bot open about the fact that it’s a bot? How does it deal with questions about itself? Setup and Training The best performing bots require time and training to perform well and most CX teams are not equipped to train AI bots. One-click bots generally provide very poor results and are not suitable for production use cases. Will this bot require training before it can begin to bring real value to your team? What kind of resolution rate can you expect to see right out of the box, and how will it improve over time? Will the AI chatbot require ongoing technical configuration to operate effectively? If so, does your team have the necessary resources to maintain it? Data Privacy and Security Data privacy and security is a priority for every company, but depending on the nature of your business, it may be your number one concern. How will your customer data be used? Will it be retained by the AI LLM provider? Is your customer data being used to build or train AI models by your current provider? Are you comfortable with this? Will customer messages be encrypted? Where is your data hosted, and will the location affect your ability to use the AI bot? Tone and Style of Conversation Today you can offer your customers a speedy, friendly response from a bot that quickly gets to the crux of their query. Can the AI bot disambiguate customer queries with follow-up questions? Can the bot effectively triage customer queries and route them where they need to go? Can you test the bot before you go live to find out how it responds to your most common queries? Quality Control AI can be incredibly powerful in customer service, but your chosen bot will need to offer the proper controls. Are there guardrails in place to prevent hallucinations? If the bot can’t answer a question, what does it tell the customer? Can it admit that it doesn’t know? Can you control which situations prompt the bot to pass a conversation to a human support rep? Integration with Your Tech Stack Every support team has carefully planned processes and workflows — an AI bot should work with, not parallel to, your current setup. How will this bot work with your existing tech stack? Do you need to purchase other tools alongside the bot to maximise effectiveness? What kinds of integration capabilities will you need to get the most from your AI bot? What will happen if you change helpdesk vendors in the future? Can the time and money put into the bot be salvaged? Reporting When choosing your AI bot, consider what kind of reporting you’ll need to determine its ROI, spot areas for improvement, and share results with the wider company. What kind of reports are available? How will the reporting system work with my current reports? Are the reports easy to share? Can they be exported to business-wide reporting tools? The Auralis Advantage General Auralis can successfully answer 30% of your customer queries instantly and over time up to 70% as it gets more data, training and upgrades. Auralis can be tried, tested and trained in a sandbox environment before being used on live customer interactions. Auralis understands and clearly communicates that it is an AI Agent. It can be customised to answer questions about itself easily. Auralis can pull data from complex data sources like past tickets, training videos and databases — over and above web data and knowledge bases. Setup and Training Auralis does require training to be the best version of itself. The good news is that this training is completely taken care of by our team. The out-of-the-box accuracy rate is around 85% and rises to 98% depending on the industry and quality of data with training. Auralis gives you the benefits of a highly trained bot that outperforms out-of-the-box ChatGPT wrappers, while staying competitively priced. Data Security and Quality Control We do not use or store your customer information in any way. Our LLMs do not use your data for training purposes. We have contractual obligations with all our vendors and service providers to purge all PII from our systems. Auralis has enterprise-grade logging, guardrails and audit modules in place in case things go wrong. It is easily possible to send specific question types directly to human support reps with Auralis. Integrations Auralis integrates with over 150+ helpdesk and CRM systems out of the box. We take care of the entire setup. If you decide to change systems, your AI agents come with you. All the time and money spent on training does not go to waste. We build custom connectors and integrators to make Auralis more than just a text bot — a smart agent that can help customers with intelligent actions. Frequently Asked Questions What is Auralis AI’s automated resolution rate? Auralis AI can successfully answer 30% of customer queries instantly and up to 70% over time as it receives more data, training, and upgrades. Can you test Auralis AI before going live with customers? Yes. Auralis AI can be tried, tested, and trained in a sandbox environment before being used on live customer interactions. What is Auralis AI’s out-of-the-box accuracy rate? The out-of-the-box accuracy rate is approximately 85%, rising to 98% depending on the industry and quality of training data provided. Does Auralis AI use customer data for model training? No. Auralis AI does not use or store customer information. Contractual obligations with all vendors ensure all PII is purged from systems. How many systems does Auralis AI integrate with? Auralis AI integrates with over 150 helpdesk and CRM systems out of the box, with full integration setup handled by the Auralis team. What happens to my AI setup if I change helpdesk vendors? Your AI agents come with you when you change systems. All time and money invested in training is preserved and does not go to waste. Does Auralis AI have guardrails against hallucinations? Yes. Auralis AI has enterprise-grade logging, guardrails, and audit modules in place. Specific question types can be configured to route directly to a human support representative. Who handles the training and setup of Auralis AI? The entire training and configuration process is handled by the Auralis team on your behalf at no additional technical burden to your team. AURALIS The Auralis logo and Auralis are registered trademarks or trademarks of Auralis AI Inc. in the United States and/or other countries. All other trademarks referenced in the Software or Documentation are the property of their respective owners. --- ## Security & Data Protection Overview | Auralis AI URL: https://auralis.ai/security-data-protection/ Security & Data Protection Overview | Auralis AI Home › Security & Data Protection AURALIS Security & Data Protection Overview We partner with you not just on outcomes, but on compliance, trust, and peace of mind. At Auralis AI, security, privacy, and compliance are at the core of everything we do. As a trusted AI partner for enterprises handling sensitive data, we have built our infrastructure, processes, and platform to meet and exceed the highest standards for information security and regulatory compliance. Certified & Audited: SOC 2 Type II ISO/IEC 27001:2013 HIPAA Compliant GDPR Compliant Compliance Frameworks Auralis AI is certified and independently audited across the key global security frameworks. SOC 2 Type II Audited for controls related to security, availability, and confidentiality, verified over a 12-month observation period by an independent third party. ISO/IEC 27001:2013 Certified Information Security Management System (ISMS), ensuring a systematic approach to managing sensitive information and organisational risk. HIPAA Compliant Architected to meet HIPAA standards for safeguarding Protected Health Information (PHI), including signed Business Associate Agreements (BAAs) for applicable clients. Data Security Security is embedded at every layer of the Auralis platform. Encryption In Transit: All data is encrypted using TLS 1.2+. At Rest: Data is encrypted using AES-256 encryption on all storage mediums. Access Control Role-based access control (RBAC) with least privilege principles. Audit trails and real-time monitoring on all administrative actions. SAML 2.0 / SSO support for enterprise identity management. Infrastructure Security Deployed on hardened cloud infrastructure (AWS, Azure, or GCP — customer’s choice). Regular vulnerability scanning and patching. DDoS protection and advanced threat detection. Data Privacy & Governance Data Minimization Auralis only processes the minimum data necessary to deliver its AI services. Customers retain full control over what data is shared with Auralis AI. No Model Training on Customer Data Customer data is never used to train or fine-tune Auralis AI’s foundational models. No data is transmitted to OpenAI or other third parties unless explicitly permitted by the customer. Data Retention & Deletion Granular data retention policies aligned with customer requirements. Secure deletion protocols upon contract termination or customer request. Subprocessors & Global Compliance Subprocessor Transparency Major subprocessors (e.g., Azure OpenAI) are GDPR-compliant and listed in our public documentation. All subprocessors are under strict Data Processing Agreements (DPAs) with contractual obligations matching our standards. EU Data Residency Available Azure OpenAI hosted in EU data centers is available for customers with strict data locality requirements. Data never leaves the selected geographic region unless explicitly configured by the customer. Operational & Incident Response Proactive Monitoring 24/7 monitoring and alerting across all systems. Centralized logging with SIEM integration for threat detection and investigation. Incident Management Documented and tested incident response plan. Breach notification within regulatory timeframes and full root cause analysis provided. Frequently Asked Questions Is Auralis AI SOC 2 certified? Yes. Auralis AI holds a SOC 2 Type II certification, audited for controls related to security, availability, and confidentiality over a 12-month observation period by an independent auditor. Is Auralis AI HIPAA compliant? Yes. Auralis AI is architected to meet HIPAA standards for safeguarding Protected Health Information (PHI), including signed Business Associate Agreements (BAAs) for applicable clients. Does Auralis AI train models on customer data? No. Customer data is never used to train or fine-tune Auralis AI’s foundational models. No data is transmitted to OpenAI or other third parties unless explicitly permitted by the customer. What encryption standards does Auralis AI use? All data in transit is encrypted using TLS 1.2+. All data at rest is encrypted using AES-256 encryption across all storage mediums. Is Auralis AI GDPR compliant? Yes. Major subprocessors, including Azure OpenAI, are GDPR-compliant and operate under strict Data Processing Agreements (DPAs). EU data residency is available for customers with strict data locality requirements. What cloud infrastructure does Auralis AI run on? Auralis AI is deployed on hardened cloud infrastructure across AWS, Azure, or GCP — at the customer’s choice — with regular vulnerability scanning, patching, DDoS protection, and advanced threat detection. Does Auralis AI offer EU data residency? Yes. Azure OpenAI hosted in EU data centers is available for customers with strict data locality requirements. Data never leaves the selected geographic region unless explicitly configured by the customer. How does Auralis AI respond to security incidents? Auralis AI maintains a documented and tested incident response plan. Breach notifications are issued within regulatory timeframes, accompanied by a full root cause analysis. All systems are monitored 24/7 with centralized SIEM integration. AURALIS Get in Touch with Our Security Team Contact Security Team: security@auralisstg.wpenginepowered.com Documentation Portal: Available on request Compliance Officer: Available on request