Retail Tech (POS & Back-Office) Integrators
Auralis unifies tickets, PDFs, device logs, release notes, and other things to keep you ready.
Retail tech integrators run always-on environments across POS, payments, and back-office systems. Demand spikes after hours, device fleets are heterogeneous, and knowledge lives in tickets, PDFs, logs, and tribal notes. The result is slower resolutions, more truck rolls, and inconsistent customer experiences.
$0.8M / year lost to scattered knowledge & manual reporting
$0.23M / year in avoidable repeat visits from truck rolls
$0.36M / year from Tier-0/1 repetition and lack of proper notes
What is you only have to ask once, and get cited steps pulled from tickets, PDFs, device logs, and release notes?
What if each case arrives with store, device, firmware, prior fixes, and suggested macros and next steps for first-contact resolution?
What if you can monitor POS and device signals in near real time, suggest checklists and parts, auto-capture visit notes, reduce truck rolls and downtime?
Auralis AI agents make this real; they turn scattered knowledge into consistent action, learn from every ticket and visit, and raise performance across desk and field.
Auto-draft replies with citations, prompt for missing logs or steps, record call notes and dispositions in one click.
Voice memo to structured visit notes; attach photos and part numbers; sync to the ticket when online.
Mine recurring intents; propose macros and SOP updates, keep versions, roles, and review history.
Suggest likely steps and required parts from similar cases; raise first-visit fix and cut return trips.
Ask once, get step-by-step answers with line-level citations from tickets, PDFs, device logs, and release notes.
Track known issues, release impacts, and rollback steps; surface the right note to agents in context.
Deflection, AHT, FCR, truck-rolls, backlog; drill down by region, customer, model, or firmware to spot risks early.
Watch store and device signals for repeat errors; alert and route with owner, priority, and SLA.
AI-powered knowledge for retail tech integrators. Standardize SOPs, fix POS and device issues faster, and improve uptime across grocery, pharmacy, and quick-service formats.
Retail tech integrators trust Auralis to speed resolution, reduce truck rolls, and keep stores online with confidence.
A national retail technology integrator supporting grocery, specialty, and big-box chains needed faster answers for store incidents, consistent field notes, and a single source of truth across tickets, PDFs, and device logs. Fragmented knowledge slowed first response and increased repeat visits; leadership lacked clear visibility into trends and gaps.
Texas, USA
Retail and POS Tech Integrators
3,000+
The knowledge center built with Auralis has been a game changer. It now handles hundreds of daily queries without agent input, saving our team over 15 hours a week. We’re faster, more consistent, and finally able to focus on solving the bigger issues that really move the needle
Chad Smith
Chief Operating Officer
Fewer repetitive “how-to” contacts via cited answers and macros.
Auto-drafted replies, summaries, and one-click notes.
Pre-visit checklists, parts hints, and prior-art steps, ready to go.
Better triage, remote resolution, and consistent documentation.
Detect store/device patterns quickly; route with owner and SLA.
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis
We don’t just implement AI — we make it work securely and seamlessly for your business. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
Looking for details to help you decide?
Here's why Auralis help you start saving today!
Technicians receive pre-visit checklists, parts hints from similar cases, and required fields for photos, serials, and part numbers; Auralis drafts RMA packets with labels and evidence, syncs notes to the ticket and e-automate, and tracks each step with owner, SLA, and outcome. This raises first-visit completeness and reduces return trips.
Auralis proposes macros from recurring intents, routes them through review and approval, and stores every version with roles, expiry, and change logs; published replies include citations and placeholders, so agents answer consistently, and audit history is preserved.
Yes. We begin read-only with alerting and “dry-run” simulations; writes are enabled per action with approvals and role controls, for example dual approval for postings, ITSM tickets for audit, and immediate reversion to read-only if thresholds are exceeded.
We do not quote a lift without a baseline. Accuracy is measured as fewer pre-bill exceptions per 1,000 invoices, fewer late or duplicate reads, and higher first-pass yield; effects on write-offs and DSO are calculated from your finance data and reported in the shared dashboard.
Hours saved are measured by time-in-queue and time-to-close for target categories, plus the share auto-resolved by Auralis; annual savings equal verified hours saved multiplied by your fully burdened rate, with sensitivity shown for conservative and aggressive scenarios.
We set targets only after baseline. Auralis moves drivers that affect FCR and utilization, for example cited answers, checklists, parts hints, and standardized notes; results are tracked by queue and branch, and reported weekly so adjustments are data-led.
We connect to common helpdesks and ITSM platforms out of the box, for example ServiceNow, Zendesk, Jira Service Management, Freshdesk, and ConnectWise PSA. Documentation sources such as Confluence, SharePoint, Google Drive, and OneDrive are supported via native APIs. POS and device logs vary by estate; we typically ingest via APIs, secure SFTP or blob storage, and basic parsing, light engineering is used to map fields like store, device, firmware, and timestamp. If you have a proprietary source, our ingestion SDK handles it with a short mapping exercise.
Yes. We integrate with your IdP for SSO and group sync, then honor each source’s ACLs. Queries are permission-aware, agents only see items they are entitled to, and all views and actions are written to an audit log.
Yes. Answers include line-level citations with hover previews; clicking opens the original ticket, document, or log at the referenced location. This keeps responses verifiable and simplifies peer review.
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